About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. Engin
Role overview
Job description
The Role This is an opportunity for an experienced Software Developer with a strong understanding of AI-assisted development and prompt engineering. Ideally this person will have hands-on development experience and be knowledgeable in how AI technologies and prompt-based workflows can be leveraged to improve software development and business processes. What You’ll Do Design, develop, and maintain software solutions using modern programming languages. Utilize AI tools and prompt engineering techniques to support development and productivity initiatives. Create, refine, and optimize prompts for AI-powered development workflows. Collaborate with technical teams to identify opportunities for AI-enabled process improvements. Apply development best practices throughout the software development lifecycle. Support experimentation and adoption of emerging AI technologies within development What W
…What they are looking for
Skills & requirements
Qualification
This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact
Department · Tech & Engineering

Hiring company
Capco
Capco is a global management and technology consultancy dedicated to the financial services and energy industries.
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