A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO As Database Support Engineer, you’ll support various critical database platforms across Development, QA, UAT, and Production environments. The role partners closely with application teams, application support, and database engineers and operates within a Follow‑the‑Sun model to ensure availability, performance, and reliability of database services. Key responsibilities include: • Provide operational support for enterprise database platforms in both on-prem private cloud and public cloud • Monitor database health, capacity, performance, and availability, and respond to alerts, diagnose issues, and perform timely remediation • Perform routine maintenance activities (patching, upgrades, housekeeping etc) • Troubleshoot database‑related incidents and collaborate on root cause analysis • Work closely with application owners, application support teams, and DB Engineers • Provide guidance on database best practices and operational standards • Participate in cross‑team problem resolution and continuous improvement initiatives • Contribute to design, implementation and testing of automation and self service capabilities of DB platforms • Drive continuous improvement, identifying opportunities to reduce toil and increase platform efficiency. • Participate in a Follow‑the‑Sun operating model, including shift‑based coverage and handoffs WHAT’S REQUIRED • Bachelor’s degr
C
Salary not disclosed
Check market pay for comparable Application Support Engineer roles before applying.
Role overview
Job description
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Required Skills
2+ years of production support experience preferably within the Banking or Financial Service industry.
Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
Self-starter and able to quickly pickup new concepts, business areas and technologies.
Open to shift work and weekend support.
Primary responsibility includes but not limited to
What they are looking for
Skills & requirements
Qualification
ITIL certification preferred
Department · Engineering
C
Hiring company
Crypto.com
Technology
View the company profile, current openings and hiring details.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
P
Bengaluru, KA, India· Full-time
PythonSQLPostgreSQLMongoDB
P
Bengaluru, KA, India· Full-time
PythonJavaSQLC#
P
Bengaluru, KA, India· Full-time
P
Bengaluru, India
JavaScriptPythonSQL
S
Bengaluru, KARNATAKA, India· Full-time
PythonJavaC++
BI
19 days ago
Bengaluru, KA, India
JavaScriptReactSQLPostgreSQL
🔔 Get job alerts
New Application Support Engineer, India, OEX jobs in Bengaluru, KA, India, straight to your inbox.
No spam · Unsubscribe anytime