B2B Backoffice Advisor (m/w/d)

JOIN OUR TEAM Als Intern B2B Sales & Account Management bist du Teil des Westwing Business Teams und übernimmst die Kontaktaufnahme, Akquise und Qualifizierung von Leads. Du begeisterst potenzielle Kundinnen für unsere Services und begleitest unsere B2B-Kundinnen durch den gesamten Prozess – von der ersten Ansprache bis hin zum After Sales. Gleichzeitig unterstützt du unsere Account Manager im operativen Tagesgeschäft sowie bei administrativen Aufgaben im Backoffice. Diese Position ist befristet auf 6 Monate mit einem idealen Startdatum im Februar 2027 . Der Arbeitsort ist München . WHAT YOU'LL DO Du übernimmst proaktive Kontaktaufnahme, Akquise und Qualifizierung von Leads (Outreach) Du begeisterst potenzielle Kundinnen für unsere Services und Angebote und vereinbarst Erstgespräche mit unseren Westwing Business Expertinnen Du betreust unsere B2B-Kund*innen im After Sales und stellst einen reibungslosen Ablauf sicher Du koordinierst eigenverantwortlich Bestellungen und Lieferungen sowie die Bearbeitung von Reklamationen und Retoure Du unterstützt unsere Account Manager im Tagesgeschäft sowie bei administrativen Aufgaben Du arbeitest an Projekten mit und übernimmst Backoffice-Aufgaben mit einer klaren Hands-on-Mentalität YOU COME WITH Du bringst erste Erfahrung in einer serviceorientierten Rolle mit Du überzeugst durch sehr gute Kommunikationsfähigkeiten sowie Freude an der aktiven Ansprache und Betreuung von Kund*innen (Telefon und E-Mail) Du zeichnest dich durch eine proaktive Hands-on-Mentalität sowie eine strukturierte, zuverlässige und ergebnisorientierte Arbeitsweise aus Du verfügst über Organisationstalent und die Fähigkeit, mehrere Themen parallel zu koordinieren, ergänzt durch eine kreative Herangehensweise zur Lösung von Herausforderungen, auch unter Einsatz von AI-gestützten Tools Du bist sicher im Umgang mit MS Office und verfügst über sehr gute Deutsch- sowie gute Englischkenntnisse in Wort und Schrift WHY WESTWING Wenn du ein Umfeld suchst, in dem Ambit

About the Team Like every team at OpenAI, the Marketing team contributes directly to our mission of responsible and widespread AI adoption. The EMEA B2B Marketing team translates global priorities into regionally relevant programs that drive awareness, consideration, pipeline, adoption, and long-term customer trust. We partner closely with Sales and GTM, Product Marketing, Field and Executive Marketing, Content, Customer Marketing, Partner Marketing, Comms, Events, Marketing Operations, and regional leadership. DACH is one of OpenAI’s most important markets in EMEA. Our opportunity spans major enterprises and digital natives, ambitious startups, developers, partners, and a highly influential business community navigating the adoption of AI. About the Role As the B2B Marketing Manager for DACH, you will own the integrated B2B marketing strategy and execution for Germany, Austria, and Switzerland. You will be a close commercial partner to local Sales and GTM leadership, translating market insight, revenue priorities, target-account needs, and global launches into locally relevant programs that create pipeline, accelerate complex opportunities, deepen customer relationships, and grow adoption. You will carry clear pipeline goals and be accountable for Marketing’s measurable contribution to commercial outcomes in DACH. These goals will be established through the regional planning process and will evolve with the priorities and maturity of the market. You will be expected to understand the pipeline, make informed investment decisions, and demonstrate how marketing activity creates, influences, or accelerates revenue opportunities. This is a generalist role spanning field and executive marketing, demand generation, account-based programs, content, customer marketing, partnerships, events, and product launches. You will bring these channels together into a focused DACH B2B plan, drawing on specialist capabilities within the EMEA B2B Marketing team in London and global Mark

JOIN OUR TEAM As a (Senior) International B2B Account Manager , you will be responsible for developing our B2B sales strategy and driving growth in international markets. Your primary focus will be to acquire new clients through targeted sales initiatives. You will work closely with stakeholders across the organisation and contribute to building this exciting and fast-growing business area. This position is permanent and based in Germany (Munich or remote). WHAT YOU'LL DO Build and grow our B2B customer segment by establishing strong relationships with architects, interior designers, and project developers, and by positioning our products as a preferred choice in their client and project work Develop and grow existing accounts to reach our sales targets for the respective region Lead the full sales cycle independently, from prospecting and pitching to project close, using data and AI-supported tools to identify opportunities and optimise pipeline management Support the development of large-scale B2B projects and help establish internal processes to scale the architecture and design business Develop and implement retention and upselling initiatives for your region, while continuously monitoring and improving customer satisfaction Collaborate with senior leadership on key presentations and represent the company at professional events, conferences, and trade fairs YOU COME WITH 3+ years of working experience with a strong track record in business development and account management in the B2B furniture, home and living, or design industry Experience working in a fast-paced environment, handling multiple priorities with precision and speed The ability to structure and manage complex, cross-functional projects involving multiple stakeholders at various levels An established network within the European design community An entrepreneurial mindset and hands-on mentality to grow revenue while ensuring high customer satisfaction Excellent verbal and written communication skill

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months

Location : Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalization of the European taxi market. We are partnering with local fleets to provide them with our advanced Dispatch and Fleet Management software completely for free, helping them cut costs, defend against ride-hailing giants, and thrive. We are looking for an empathetic, relentless, and hands-on Sales Manager to be the face of this initiative! YOUR DAILY ADVENTURES WILL INCLUDE: Prospect, engage, travel and pitch our Dispatch tool to SMB taxi companies. You will be the primary catalyst for transitioning legacy fleets into modern, connected partners Guide fleet owners and head dispatchers through the fear of operational change Act as the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams to help "co-build" the ultimate solution TO BE SUCCESSFUL IN THIS ROLE: 3-5 years in B2B Business Development, Sales, Account Executive roles. Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred Proven track record of managing a B2B pipeline and handling objections. You understand that even when a product is free, you still have to expertly "sell" the time, effort, and operational shift required to adopt it Strong communication skills with the ability to build trust and long-term relationships Ability to deeply understand how a partner's business operates on a procedural level. You are adept at guiding new partners step-by-step through the transition, ensuring they smoothly adopt new software and daily routines You view travel not as a chore, but as an essential part of the job. You are comfortable being on the road for a significant portion of your time (up to 40-50%) to meet partners exactly where they operate Fluency in German and English is required

Location : Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalization of the European taxi market. We are partnering with local fleets to provide them with our advanced Dispatch and Fleet Management software completely for free, helping them cut costs, defend against ride-hailing giants, and thrive. We are looking for an empathetic, relentless, and hands-on Sales Manager to be the face of this initiative! YOUR DAILY ADVENTURES WILL INCLUDE: Prospect, engage, travel and pitch our Dispatch tool to SMB taxi companies. You will be the primary catalyst for transitioning legacy fleets into modern, connected partners Guide fleet owners and head dispatchers through the fear of operational change Act as the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams to help "co-build" the ultimate solution TO BE SUCCESSFUL IN THIS ROLE: 3-5 years in B2B Business Development, Sales, Account Executive roles. Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred Proven track record of managing a B2B pipeline and handling objections. You understand that even when a product is free, you still have to expertly "sell" the time, effort, and operational shift required to adopt it Strong communication skills with the ability to build trust and long-term relationships Ability to deeply understand how a partner's business operates on a procedural level. You are adept at guiding new partners step-by-step through the transition, ensuring they smoothly adopt new software and daily routines You view travel not as a chore, but as an essential part of the job. You are comfortable being on the road for a significant portion of your time (up to 40-50%) to meet partners exactly where they operate Fluency in German and English is required