Business Systems Analyst, IT Vendor Operations

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The New York Times is looking for a System Analyst to support the operation and maintenance of the infrastructure for our publishing and production operations. You will support essential in-house applications and workflows. You will play an important part in ensuring these systems integrate with our broader production environment. You will collaborate with the larger IT department. You will need to support our manufacturing processes. You will work with internal colleagues, vendors, and contracted third-party developers. You will report to the Manager of Production Systems at the College Point plant in Queens, NY. This department is part of the corporate IT department of the New York Times. You will not manage people, but will independently manage projects. You will be hybrid, with 3 days on-site expected. The College Point plant is a 24/7/365 operation manufacturing newspapers. We will require you to work off hours during system migrations, outages, and upgrades. Responsibilities: Research, develop, test, and maintain infrastructure of applications controlling publishing and production, including NewswayX and Mueler SAM Support and maintain vendor production systems to ensure reliability and operational continuity. Create technical specifications for new features and manage related JIRA tickets. Develop new procedures, test and deploy them, train end users Write system and user documentat

Datadog is seeking a Legal Operations Analyst to join our Legal Operations subgroup. In this role you’ll work closely with individuals across the organization in support of various legal-related matters, with a primary focus on supporting the scalability of the global legal team. The Legal team supports Datadog's rapid growth by providing a wide range of legal services across a highly dynamic technology company, from driving new business via contracts and compliance efforts, to protecting Datadog's intellectual property. Datadog's Legal team collaborates with virtually every team across the organization, from engineering to product to marketing. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with legal and non-legal process owners to support process improvements, optimization and automations Assist with technical teams to implement solutions and troubleshoot reported issues by the legal team Maintain knowledge resources for all legal subgroups and collaborate with legal and non-legal colleagues on various projects as needed Conduct vendor and customer sanction screenings to identify potential risks and inconsistencies and ensure compliance Analyze and use data to drive initiatives and assist in planning Support technology by becoming a superuser of systems utilized by the legal team Serve as a point of contact for clients and stakeholders, addressing inquiries, concerns and providing timely updates on matters and escalating where appropriate Handle ad hoc projects within the legal subgroups as they arise Who You Are: A Legal Operations Analyst with 2-3 years of experience with legal operations, contract management or project management experience Proficiency with tools e.g. Google Workspace, Brightflag, Docusign, Salesforce, Coupa, Conflue

About the Role We are seeking a Senior Analyst, Procurement Operations to manage vendor onboarding and improve the systems and workflows that support the purchasing lifecycle. You will guide vendors and internal stakeholders through onboarding requirements, coordinate reviews and approvals, maintain accurate data, and resolve issues that delay requests. You will also help improve Zip and related systems by identifying process gaps, documenting requirements, testing changes, and supporting automation and reporting. This role is ideal for someone with strong operational judgment, a systems mindset, and the ability to manage a high volume of requests in an evolving environment. What You’ll Do Manage vendor onboarding requests from submission through completion. Review submissions for completeness, accuracy, and required documentation. Coordinate reviews, approvals, and follow-ups with Privacy, GRC, IT, Internal Audit, Legal, Finance, and other teams. Help vendors and employees understand requirements, complete outstanding tasks, and resolve system issues. Maintain accurate vendor records, approvals, contracts, documents, and audit trails across Zip and connected systems. Monitor request volumes, aging, and cycle times, prioritizing urgent requests and escalating blockers. Serve as a subject matter expert for Zip and related procurement systems. Translate policies and business needs into clear requirements for workflows, routing, approvals, notifications, reporting, and exceptions. Test system changes, document results, report defects, and support releases through training and communications. Identify opportunities to improve P2P processes through data, AI, and automation. What You’ll Bring 3+ years of experience in procure-to-pay, vendor management, finance, or purchasing operations. Experience managing vendor onboarding or vendor lifecycle processes. Hands-on experience with platforms such as Zip, Coupa, Oracle, NetSuite, DocuSign, Brex, Ramp, or similar tools. Unders

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations. In today's evolving tech landscape, the most effective support professionals are multi-disciplinary — capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue. Key Responsibilities Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. Translate client discussions into clear, actionable tickets. Investigation and Analysis: Reproduce reported issues and establish what the data actually shows — querying database tables with SQL, reviewing application logs, and inspecting API responses — so every ticket you raise carries technical context an engineer can act on immediately. Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities. Customer Operations: Take ownership of customer operations projects — support portals, professional services surveys — gathering requirements, defining scope, and delivering solutions for internal teams to run going forward. Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to na

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Pasadena, CA (Onsite) Full-time Salary: 90K to 110K About the Role We are seeking a Business Systems Analyst with strong project delivery experience to lead enterprise system initiatives across CRM, ERP, and operational platforms. This role is best suited for someone who can bridge business and technical teams and has hands-on experience driving system implementations from design to go-live. You will work closely with stakeholders across Sales, Operations, Finance, Customer Service, and Supply Chain to deliver scalable system solutions that improve business efficiency. What You Will Do Project & Delivery Ownership Lead end-to-end delivery of enterprise systems projects (requirements → design → implementation → go-live → support) Manage project scope, timeline, risks, dependencies, and stakeholder communication Drive cross-functional alignment across business teams, IT, and external vendors Proactively identify blockers and drive resolution Business Analysis & Process Improvement Gather and translate business requirements into: Functional specifications Process flows User stories Analyze and optimize end-to-end business processes across systems Support solution design with a focus on scalability and operational efficiency Systems & Technical Collaboration Partner with engineering and data teams on: System integrations Data flows Process automation Support platforms such as: Microsoft Dynamics 365 CRM SAP ERP Other enterprise and operational systems Understand system architecture at a conceptual level (APIs, integrations, data models) Implementation & Adoption Support system testing (UAT), training, and go-live readiness Drive user adoption and change management Monitor post-launch

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Pasadena, CA (Onsite) Full-time Salary: 90K to 110K About the Role We are seeking a Business Systems Analyst with strong project delivery experience to lead enterprise system initiatives across CRM, ERP, and operational platforms. This role is best suited for someone who can bridge business and technical teams and has hands-on experience driving system implementations from design to go-live. You will work closely with stakeholders across Sales, Operations, Finance, Customer Service, and Supply Chain to deliver scalable system solutions that improve business efficiency. What You Will Do Project & Delivery Ownership Lead end-to-end delivery of enterprise systems projects (requirements → design → implementation → go-live → support) Manage project scope, timeline, risks, dependencies, and stakeholder communication Drive cross-functional alignment across business teams, IT, and external vendors Proactively identify blockers and drive resolution Business Analysis & Process Improvement Gather and translate business requirements into: Functional specifications Process flows User stories Analyze and optimize end-to-end business processes across systems Support solution design with a focus on scalability and operational efficiency Systems & Technical Collaboration Partner with engineering and data teams on: System integrations Data flows Process automation Support platforms such as: Microsoft Dynamics 365 CRM SAP ERP Other enterprise and operational systems Understand system architecture at a conceptual level (APIs, integrations, data models) Implementation & Adoption Support system testing (UAT), training, and go-live readiness Drive user adoption and change management Monitor post-