Care Sales Guide - Inbound

Location Details: Romania - Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues Your experience should include... 2+ years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues Comfortable using SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services Excellent written English skills, with the ability to deliver clear, accurate, and customer-friendly technical explanations You might also have... Experience working in a dedicated 2nd Line Technical Support environment Experience with monitoring and alerting tools, server health checks, and incident management processes Experience working with APIs, webh

Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description - Responsibilities: Monitor and support activities to ensure adherence to service level agr