Location Details: Romania - Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues Your experience should include... 2+ years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues Comfortable using SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services Excellent written English skills, with the ability to deliver clear, accurate, and customer-friendly technical explanations You might also have... Experience working in a dedicated 2nd Line Technical Support environment Experience with monitoring and alerting tools, server health checks, and incident management processes Experience working with APIs, webh
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Role overview
Job description
Location Details: Romania, Remote Shift: T his role requires availability to work shifts scheduled Monday to Sunday, Department hours between 9:00 AM and 11:00 PM . Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... Handle a high volume of inbound contacts by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, a
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Skills & requirements
Qualification
Experience owning and/or operating a small and/or midsize business (SMB) Regional Education Requirement - A high school diploma, GED, or equivalent work experience We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement; GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements
Department · Care Sales
Hiring company
Godaddy
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