Certinia PSA Solution Architect

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake's Frontier Engineering (FE) Operations organization is seeking a Director, Execution Operations to run delivery at scale. Rather than operating in team-aligned silos, this function aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow. In short: this team runs delivery — think execution at scale. Reporting to the Sr. Director, Services Global Operations, you will own the end-to-end delivery operations engine — from resourcing and onboarding through ongoing capacity management — as well as the Execution mechanics that keep delivery healthy, including pricing execution, bookings support, and deal support. You will lead a team responsible for making the delivery business run with precision, predictability, and margin discipline. In This Role, You Will: Own Resource Management & Staffing: Lead resource management and staffing across the FE delivery business, ensuring the right people are matched to the right engagements at the right time. Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale. Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiatio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great