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Active1d ago

Chargebacks Expert

bunq·📍 Amsterdam, Noord-Holland, Netherlands

Employment

FULL TIME

Work mode

Hybrid

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required. Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous impr

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What they are looking for

Skills & requirements

Department · Support & Operations

bunq logo

Hiring company

bunq

Technology

No paperwork, no branch visits. Open your bunq account in 5 minutes and start banking today.

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