About the Team The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model. Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must. About the Role In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. You’re excited about this opportunity because you will… Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care. Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight. Master the SevenRooms Platform . Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs. Document Resolutions . Record issue resolutions and steps taken, ensuring clear documentation across all client interactions. Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensur
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Salary not disclosed
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Role overview
Job description
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
Spotify is seeking a talented and dynamic individual to join the team as a Contractor - Client Partner based in Sydney. This role will be responsible for driving revenue growth and building long-term relationships with key advertising clients and agencies.
You will collaborate closely with internal stakeholders across sales, marketing, and product teams to deliver innovative advertising solutions that meet the needs of our clients while maximising revenue opportunities for Spotify.
Please note this is a fixed-term, 12 months, contractor role hired through a third party.
What You'll Do
Own quarterly and annual revenue targets for your client portfolio, managing your sales pipeline and identifying opportunities for sustainable growth.
Build and strengthen relationships with media agencies and advertising clients, understanding their business priorities and positioning Spotify as a valuable strategic partner.
Collaborate with agency teams across media buying, strategy, planning, programmatic and branded content to develop effective advertising campaigns.
Translate client challenges and business objectives into tailored advertising solutions that deliver measurable results.
Develop compelling proposals and respond to client briefs, demonstrating how Spotify's audio, video, display and integrated advertising solutions can support their goals.
Partner with internal Sales, Marketing and Product teams to deliver a consistent, high-quality client experience, from initial conversations through to campaign delivery.
Build an active network of client relationships through regular meetings, industry engagement and thoughtful account planning.
Represent Spotify at industry events, sharing our advertising capabilities, insights and creative opportunities with clients and partners.
Who You Are
You have 5+ years of experience in advertising sales, business development or client partnerships within digital media.
You understand the digital advertising landscape, including programmatic advertising, audio, video and display, and can explain how these channels support different client objectives.
You have experience building relationships with advertisers and media agencies in the Australian market, with a track record of growing accounts and delivering against revenue targets.
You are familiar with programmatic advertising platforms, including demand-side platforms (DSPs) and supply-side platforms (SSPs).
You know how to develop consultative sales strategies, lead commercial negotiations and present ideas that connect with different audiences.
You are comfortable using Salesforce to manage client relationships and sales pipelines, as well as Google Slides and Sheets to create presentations and reports.
You bring a collaborative, organised and adaptable approach, balancing commercial priorities while building trust with clients and colleagues.
You communicate clearly, welcome different perspectives and enjoy finding creative solutions to business challenges.
Experience working with financial services advertisers would be valuable.
Working Arrangement
This role is based in Sydney
There will be some in person meetings, but there is flexibility to work from home.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
What they are looking for
Skills & requirements
Qualification
Who You Are You have 5+ years of experience in advertising sales, business development or client partnerships within digital media
Department · Advertising
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Hiring company
Spotify
Technology
Spotify is a digital music service that gives you access to millions of songs, podcasts, and audiobooks. Listen to your favorites online now.
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