Clinical Field Specialist

Job Title Vigilance Reporting Specialist Job Description In this role you You will lead complex post-market complaint and adverse-event investigations from intake through closure, ensuring accurate records, timely resolution, regulatory compliance, and clear customer or internal responses. You will also analyze complaint data for product and safety issues, partner cross-functionally on technical investigations, and support the training of new investigators. Your role: • Lead complex complaint and adverse-event investigations, including good-faith follow-up, product or service analysis review, root cause analysis, and clear documentation of findings, actions, and resolution. • Analyze complaint data and supplementary information to identify trends, defects, safety concerns, and potential product improvements; develop investigation plans and partner cross-functionally on technical investigations. • Ensure accurate complaint coding and records, coordinate new coding requests, and update complaints as information or codes become available. • Prepare and review customer response letters and internal responses, escalating complex matters for resolution or regulatory reporting when appropriate. • Support the training and qualification of new investigators on complaint handling processes, regulatory requirements, and best practices. You're the right fit if: Bachelor's degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management, or a related field; or vocational education with at least 4 years of relevant experience. Experience in medical devices, quality assurance or control, clinical research, complaint management, or a related area. Knowledge of post-market surveillance, QMS and regulatory requirements, technical documentation, data analys

TERRITORY: Naperville and the western/northwestern Chicago suburbs, extending across Northern Illinois through DeKalb, Rockford and Freeport to Galena and the Iowa border, with coverage north to the Wisconsin state line. The CFS will drive revenue growth and market expansion through direct engagement with individual MFMs and OB/GYNs. This role focuses on building and maintaining strong relationships, while developing and executing strategic business plans that accelerate revenue growth. The CFS will support both established and newly launched products, providing clinical expertise, educational support, and hands-on training in technical product applications. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS Bachelor’s degree required; preferred fields include Science, Nursing, or a related healthcare discipline Minimum of three years of physician sales experience in the diagnostic laboratory industry, ideally within genetics or Women's Health Strong background in medical or biological sciences, with experience in clinical diagnostics a plus Deep understanding of the OB/GYN an

TERRITORY: Delaware, Annapolis, and East Baltimore The CFS will drive revenue growth and market expansion through direct engagement with individual MFMs and OB/GYNs. This role focuses on building and maintaining strong relationships, while developing and executing strategic business plans that accelerate revenue growth. The CFS will support both established and newly launched products, providing clinical expertise, educational support, and hands-on training in technical product applications. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS Bachelor’s degree required; preferred fields include Science, Nursing, or a related healthcare discipline Minimum of three years of physician sales experience in the diagnostic laboratory industry, ideally within genetics Strong background in medical or biological sciences, with experience in clinical diagnostics a plus Deep understanding of the OB/GYN and MFM markets, with proven success selling into these specialties Demonstrated success launching new products and driving rapid revenue growth in new markets Proficient with Microsoft Powe

TERRITORY: Atlanta South, Decatur, Columbus The CFS will drive revenue growth and market expansion through direct engagement with individual MFMs and OB/GYNs. This role focuses on building and maintaining strong relationships, while developing and executing strategic business plans that accelerate revenue growth. The CFS will support both established and newly launched products, providing clinical expertise, educational support, and hands-on training in technical product applications. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS Bachelor’s degree required; preferred fields include Science, Nursing, or a related healthcare discipline Minimum of three years of physician sales experience in the diagnostic laboratory industry, ideally within genetics Strong background in medical or biological sciences, with experience in clinical diagnostics a plus Deep understanding of the OB/GYN and MFM markets, with proven success selling into these specialties Demonstrated success launching new products and driving rapid revenue growth in new markets Proficient with Microsoft PowerPoint,

TERRITORY: Austin North The CFS will drive revenue growth and market expansion through direct engagement with individual MFMs and OB/GYNs. This role focuses on building and maintaining strong relationships, while developing and executing strategic business plans that accelerate revenue growth. The CFS will support both established and newly launched products, providing clinical expertise, educational support, and hands-on training in technical product applications. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS Bachelor’s degree required; preferred fields include Science, Nursing, or a related healthcare discipline Minimum of three years of physician sales experience in the diagnostic laboratory industry, ideally within genetics or Women's Health Strong background in medical or biological sciences, with experience in clinical diagnostics a plus Deep understanding of the OB/GYN and MFM markets, with proven success selling into these specialties Demonstrated success launching new products and driving rapid revenue growth in new markets Proficient with Microsoft PowerPoint, Excel,

Location : The territory for this position includes parts of Detroit West out towards Lansing, then north all the way up to the lower part of the MI peninsula. Cities include: Rochester Detroit, Rochester Hills, Lansing, Gaylord and Alpena. We are currently looking for a Clinical Field Specialist (CFS) to join our Women's Health sales team! The CFS will drive revenue growth and market expansion through direct engagement with individual MFMs and OB/GYNs. This role focuses on building and maintaining strong relationships, while developing and executing strategic business plans that accelerate revenue growth. The CFS will support both established and newly launched products, providing clinical expertise, educational support, and hands-on training in technical product applications. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS Bachelor’s degree required; preferred fields include Science, Nursing, or a related healthcare discipline Minimum of three years of physician sales experience in the diagnostic laboratory industry, ideally within genetics Strong background in medical o