About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Partner Onboarding Advisor is responsible for executing Tamara’s merchant onboarding steps end-to-end for assigned merchants—focusing on accuracy, SLA adherence, and a smooth merchant experience. The role owns KYB, compliance and fraud checks, integration coordination, and activating merchants/partners for go-live readiness. Your responsibilities 1) Merchant intake & case ownership Pick up assigned merchants from the relevant queue/view, take ownership, and manage the case through activation/go-live. Monitor and work on support queues for merchants who are not live yet; action tickets promptly and correctly, ensure all actions/decisions are documented in internal notes, and communicate clearly and professionally with merchants throughout the full ticket lifecycle (updates, requests, and resolution). Make proactive follow-up calls with merchants that have pending actions (e.g., missing go-live requirements, pending integration steps on the merchant side, or pending contract signature) to unblock progress, reduce average time-to-go-live, improve conversion rates by increasing the % of merchants who complete pending actions and go live, and improve NPS by creating a more supportive onboarding journey. 2) KYB & document collection/validation Validate submitted documents (CR/Trade License/Freelancer certificate, ID, IBAN, VAT where applicable) and ensure they meet minimum validity and quality requirements. Confirm consistency across
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Role overview
Job description
About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information an
…What they are looking for
Skills & requirements
Qualification
Your Expertise Experience: At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes
Department · Credit
Hiring company
Tamara
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
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