About Comfrt: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Role: We’re looking for Community Interaction Representatives to be the voice of Comfrt across TikTok, Instagram, and Facebook, creating positive and personalized experiences for our customers through comments, DMs, and social interactions. You’ll answer questions, help resolve order and product issues, and bring Comfrt’s brand voice to every interaction while partnering with our Customer Service and Fulfillment teams. This is a fast-paced, hands-on role for someone who is solutions-oriented, customer-focused, and comfortable working independently. Availability Requirement This role requires availability for the following shifts: 6:00am -2:30pm ET / 3:00am - 11:30am PT 10:00am - 6:30pm ET/7:00am - 3:30pm PT 2:00pm - 10:30pm ET/11:00am - 7:30pm PT Please indicate which shifts you are available for in the application. Key Responsibilities: Respond promptly to customer inquiries across social platforms, including questions about product details, policies, order statuses, shipping, and delivery Engage with customers through comments, DMs, story reposts, and tagged posts across TikTok, Instagram, and Facebook Assist with content engagement strategy, including reposting stories and interacting with tagged content and comments Maintain Comfrt's brand voice across all customer communications and platforms Drive customer satisfaction through in-depth product knowledge and a solution-oriented approach Manage order-related inquiries, including updates, modifications, cancellations, and replacements Creatively investigate and resolve customer issues related to orders, products, and shipping Build strong relationships with customers, fostering loyalty through positive and profession
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Role overview
Job description
About Comfrt: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Role: We’re looking for Community Interaction Representatives to be the voice of Comfrt across TikTok, Instagram, and Facebook, creating positive and personalized experiences for our customers through comments, DMs, and social interactions. You’ll answer questions, help resolve order and product issues, and bring Comfrt’s brand voice to every interaction while partnering with our Customer Service and Fulfillment teams. This is a fast-paced, hands-on role for someone who is solutions-oriented, customer-focused, and comfortable working independently. Availability Requirement This role requires avai
…What they are looking for
Skills & requirements
Department · Social Media
Hiring company
Comfrt
Buttery soft hoodies, cozy blankets, and loungewear crafted to feel as good as they look. Shop Comfrt—feel-good clothing and home designed with you in mind.
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