Contracts Manager, EMEA

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the French markets, while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You Will Be Doing As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies Customer Engagement & Services Attachment Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges Act as a

Please note this is a 12-month fixed term contract. Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our PeopleHub team is the heartbeat of our People & Places function, responsible for building global scalable tools, systems, processes, and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees. As the EMEA People Operations Lead you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global "shared services" model as it scales. You will own front line support for employee inquiries including benefits and leave administration, alongside other operational activities and program delivery. This role carries real ownership: you are the person Toasters in EMEA come to in the moments that matter, and the person who spots what is not working and fixes it. To be successful you will bring a customer-centric and continuous improvement mindset, a proven ability to use technology and process to elevate the employee experience, strong stakeholder management, and experience in a shared services function within a global matrixed organization. This role reports to the PeopleHub Manager and will work closely with the PeopleHub Director and across our global centers of excellence (COEs). This is a hybrid role requiring 2 days a week in our Dublin office. A day in the life (Responsibilities) Deliver front line People Services (Shared Services) support for the EMEA region across the employee lifecycle, including operations, benefits, leave administration, and compensation Serve as an escalation point for complex EMEA cases, resolving them accurately, compliantly, and with a high standard of service Track and report on metrics and se

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The SMB team works with European businesses in one of Stripe’s high-growth and highest priority segments. At Stripe, SMB are companies with employee count under 100 employees. This is an existing business sales team where each AE manages approx 100 accounts. We protect revenue with excellent account management and partner focused relationships, lead on contract renewals with a strong commercial focus and excel in product upsell sales motions. What you’ll do In this role you and your team will own partnerships between Stripe and the most strategic and fastest-growing SMB and Mid-Market companies in EMEA. As a Sales Manager at Stripe, you’ll play an instrumental role in fueling Stripe’s growth in this high priority segment through coaching your team but also executive engagement across top accounts. You'll lead and coach high-performing account executives, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with users and prospects. We are looking for an individual who is keen to work alongside a high-performing team of individuals to navigate complex sales cycles. You’ll own team performance, focusing both on delivering key sales metrics while also thinking like a CEO to drive internal and external projects to make the team, and the segment, excel. You can balance sales excellence with a builder mentality to hit and exceed targets while setting the team up for long term success. Respon

Job Requisition ID # 26WD101600 The People Services Senior HR Advisor plays a key role within our regional People Services Operations team, delivering Tier 2 employee lifecycle processes and a broad range of HR services. Working closely with cross-functional teams, including People Consulting, Benefits, Legal, Talent Acquisition, Data Insights, Health & Safety, and Diversity & Belonging, you will help deliver an exceptional employee experience while ensuring HR processes are efficient, compliant, and consistently applied. As a local subject matter expert, you will provide expertise across HR Operations, Benefits Coordination, HR Compliance, Programme and Project Support, and Process Improvement. You will contribute to the continuous enhancement of HR services, ensuring operational excellence, regulatory compliance, and effective service delivery. You will report directly to the EMEA People Services Manager. This is a hybrid role, offering a combination of home and office working. Main Responsibilities: Act as the primary point of contact for service requests and escalations routed from Tier 1 Deliver end-to-end employee onboarding and offboarding services Support the preparation and delivery of local employee communications Ensure the accuracy, reliability, and completeness of payroll inputs Manage benefits and

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Based in our Dublin, Ireland office and reporting directly to the Director of Global Security & Safety , the Global Health & Safety Manager will own the design, execution, governance, and continuous enhancement of Okta’s global health, safety, and occupational wellness framework. While anchored in Dublin, this is a broad, truly global leadership role . Because Okta operates dynamic, distributed workplaces across multiple international jurisdictions, the Global Health & Safety Manager will scale operations by directing an extensive network of specialized third-party vendors, global EHS consultants, and local practitioners. In addition to overarching workplace safety, this leader serves as the global program owner for Okta’s Workers’ Compensation and Occupational Injury/Illness Claims Management . Key Responsibilities 1. 3rd-Party Vendor Management & Global Partner Ecosystem Serve as the principal manager and strategic owner of Okta’s global health and safety vendor ecosystem, including multinational EHS environmental/safety consulting firms, localized safety practitioners, and specialized service partners. Develop Statements of Work (SOWs), key performance indicators (KPIs), and service level agreements (SLAs) for external EHS partners supporting regional risk assessments, statutory testing, and compliance filings. Manage vendor procurement, contract evaluations, invoicing, and quarterly business reviews (QBRs) to ensure cost-efficienc

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Dublin or London for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segme