Job Title: Zonal Collection Manager About the Team: The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection agencies and in-house teams, and ensuring compliance with applicable regulatory guidelines and the Code of Conduct. The team focuses on achieving collection targets, improving recovery efficiency, and minimizing credit losses across assigned territories. About the Role: The Zonal Collection Manager will be responsible for driving collection performance across the assigned zone, managing regional and branch-level collection teams, and ensuring the achievement of business and recovery targets. The role requires strong leadership, strategic planning, stakeholder management, and expertise in managing collection agencies and field operations while maintaining regulatory compliance. Key Responsibilities: Drive and achieve zonal collection targets across assigned products, branches, and delinquency buckets. Develop and implement effective collection strategies to improve recovery rates, reduce roll-forwards, and control delinquencies. Lead, manage, and monitor regional collection managers, branch teams, field executives, and collection agencies. Review collection performance through regular MIS, productivity reports, and portfolio analysis, and take corrective actions wherever required. Monitor collection agency performance, ensure optimal resource utilization, and drive accountability for assigned targets. Ensure strict adherence to applicable RBI guidelines, regulatory requirements, internal policies, and the Code of Conduct. Identify and control fraudulent practices, operational risks, and process gaps across collection operations. Work closely with business, credit, risk, legal, and operations teams to resolve collection challenges and improve recovery outcomes. Manage escalations related to overdue accounts, customer grievances, and field collection activities. Ensure effective allocation of colle
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Role overview
Job description
GAQ427R213 This Manager role within Databricks’ Credit & Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement, functional oversight of collection operations, and governance of the outsourced collections model. This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale. This is an individual contributor position with an expectation to be hands-on. The impact you will have: Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalatio
…What they are looking for
Skills & requirements
Qualification
This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale; government license for such positions, and Employer may decline to proceed with an applicant on this basis alone
Department · Finance

Hiring company
Databricks
Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data + AI Platform.
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