Customer Account Manager - Mid Market

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations. In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members. What you will do Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively. Support renewal conversations and standard contract processes, escalating complex scenarios as needed. Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption. Identify basic expansion or usage opportunities and partne

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll lead complex technical problems and high-stakes customer situations from investigation through resolution and prevention. You’ll combine technical depth with the judgment and communication needed to guide customers when the answer is not yet clear. CXE works from one shared queue. You’ll take the lead on problems that require deeper investigation, solution design, or cross-team coordination, while helping the team respond to customer needs across the queue. You’ll also turn what you learn into solutions, tools, and AI-enabled workflows that reduce repeat problems. What you’ll do Own complex, ambiguous, enterprise, and escalated customer problems through investigation, resolution, communication, and closure. Come prepared to lead technical customer calls and escalations. Understand the account and issue history, ask precise questions, explain what is known and unknown, and give customers a clear plan and next update. Investigate unfamiliar issues across web applications, APIs, integrations, authentication, data, and code paths. Use logs, audit trails, session data, and monitoring tools to reconstruct what h

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We’re looking for a Forward Deployed Engineer to work on-site with our customers, serving as the primary technical presence in customer engagements, leading pilots and demos, and supporting customer evaluation and successful adoption. This role blends deep customer engagement with technical execution. This is a full-time, hybrid position based in Santa Clara. What you’ll do Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers. Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions. Keep customer projects on track through disciplined execution and proactive updates. Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience. Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer. Who you are A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python). Confid

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the Role HackerRank is scaling its Forward Deployed Engineering (FDE) function globally. We are hiring a Director, Forward Deployed Engineering (Global) to set the strategy, standards, and execution bar for this team. This is a hands-on leadership role. You will lead the global FDE function, directly manage FDEs in the U.S., and partner closely with regional GMs in EMEA and APAC. What you’ll do Lead, coach, and grow a team of FDEs that lead customer engagements (pre- and post-sales) to define and deliver solutions. Partner with Sales, Product, Engineering, and Customer Success to shape solutions that solve real customer problems. Work with Product and Engineering to incorporate customer-specific solutions into the product roadmap. Provide hands-on technical leadership across APIs, integrations, and platform capabilities. Elevate how we run demos, proofs of concept, and onsite engagements. Build repeatable playbooks, delivery standards, and best practices to move fast at scale. Who you are A seasoned technical leader with 8+ years in engineering, solutions engineering, or technical delivery, and 2+ years leading high-performing technical teams. Obsessed with operating alongside the team, reviewing designs, challengi

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Every day, millions of developers use HackerRank to prove their skills. We're looking for a Senior Backend Software Development Engineer who can drive the technical direction of critical backend systems and lead the delivery of high-impact, platform-level initiatives. You will own the architecture and evolution of core backend services, mentor engineers across teams, and be a key technical decision-maker ensuring our platform remains fast, reliable, and scalable as we grow our global user base. What you’ll do Architect, design, and lead the implementation of complex backend systems and services that power core product experiences at scale. Define and drive technical strategy for your domain, making key decisions on system design, technology choices, and long-term architectural direction. Own the end-to-end reliability and performance of critical backend services, establishing SLOs, monitoring, and incident response best practices. Design scalable API frameworks and data models that serve as foundations for multiple product teams and external integrations. Lead cross-functional technical initiatives spanning multiple teams, coordinating with frontend, infrastructure, product, and design stakeholders. Identi

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We are hiring a Senior Go-To-Market TA Partner to accelerate GTM hiring out of our Santa Clara office. This role is built for someone who already speaks GTM quota, pipeline, QBRs, retention, and expansion and can plug into an active motion with minimal ramp. You will work closely with leaders to build high-quality GTM teams that directly impact revenue. This is a hands-on, on-site role designed for a TA Partner who values ownership, speed, and sharp hiring judgment. A lot of what we hire sits at the intersection of AI, product, and platform. On the tech side, terms like RLHF, SFT, and foundation model work should already mean something to you before the intake call. On the GTM side, you should know whether a role calls for a PLG-motion seller, an enterprise AE, or a RevOps operator and understand how ARR stage and ICP shape that answer. You follow what AI-first startups are building for and bring those signals into how you run searches here. What you will do Own full-cycle hiring across GTM, Product, Engineering and Design Build sourcing workflows using AI tools and agents, not inbound pipelines or third-party agencies Advise hiring managers and leadership directly: bring market data, calibrate scope, and