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JT
Active1mo ago

Customer care executive

Jobiba Technologies·📍 Delhi, India

Employment

Full-Time

Work mode

On-site

Experience

All levels

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include: Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent Providing customer service: Addressing customer questions, concerns, and complaints Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies Communicating with customers: Using a variety of channels, including phone, email, social media, and chat Managing orders: Overseeing the timely delivery and payment of customer orders Recommending improvements: Suggesting improvements to systems and processes to increase efficiency call center BPO executive, also known as a customer care representative (CSR)

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Role market pulse

How Customer care executive demand looks in India

33/100 · watch

Live jobs

45

Posted 30d

0

30d movement

-100%

Remote share

0%

Salary listed

0%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

JT

Hiring company

Jobiba Technologies

Technology· 11-50

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