Customer Experience Development Professionals - Fintech

ABOUT THE TEAM TrendPay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce. We simplify every transaction and elevate user confidence through technology-driven, customer-first design. About the Role In this role, you will play a key role in driving the strategic growth of our process. This position is ideal for someone who thrives at the intersection of strategy, data, and execution. Working cross-functionally with product, marketing, and data teams, you'll help shape and execute our growth roadmap. Responsibilities Support the growth of our virtual card business by identifying strategic moves and growth levers Leading card scheme and processing partnerships for card business Conduct market research, competitive benchmarking, and industry analysis Identify pain points in current business and product processes, and offer actionable solutions Collaborate with product, marketing, and data teams to co-build and execute growth strategies Derive insights from user behavior, financial data, and operational performance Contribute to decision-making processes with clear, data-backed recommendations. Expected Qualifications Minimum 4 years of experience in business development roles Passion for fintech and digital products Strong skills in market research, benchmarking, and competitive analysis Excellent analytical and problem-solving skills Professional working proficiency in English Proactive mindset, strong communication skills, and eagerness to work in a fast-paced environment. What We Offer A hybrid working model with flexibility — a schedule that helps you find the right bala

About the Team At Trendyol Finance, we drive financial clarity, sustainability, and smart decision-making at every level of the business. As a strategic partner to commercial teams, we bridge data with action—ensuring efficiency, compliance, and long-term value creation. From budgeting to forecasting, we turn numbers into insights that shape Trendyol’s growth journey in a fast-moving ecosystem. About the Role In this role, you will be responsible for driving payment growth, strategy, and marketing initiatives across Trendyol’s international and domestic markets. You will work closely with banks, card schemes, payment partners, and internal stakeholders to develop commercial opportunities, optimize payment performance, and execute strategic campaigns that support customer growth and business objectives. The role combines strategy, analytics, and partnership management, requiring strong commercial acumen, stakeholder management skills, and a data-driven approach to identifying growth and optimization opportunities. Your Main Responsibilities Monitor and analyze all payment-related funnels, identifying user drop-off points to develop recommendations for improving conversion rates. Track key performance indicators (KPIs) across issuers and regions, identifying emerging trends and risks early to drive resolution processes with relevant teams. Utilize PSP portals and analytics tools actively, conducting detailed funnel and cost analyses to resolve systemic inconsistencies. Support the tracking of payment cost targets and monthly forecasts, ensuring Business Development teams and relevant stakeholders are promptly updated on budget deviations. Monitor daily payment expenditures, contributing to the automation of cost-tracking mechanisms and identifying cost-saving initiatives without compromising customer experience. Contribute to the annual payment marketing plan, ensuring promotional campaigns are executed effect

About the Team At Trendyol Finance, we drive financial clarity, sustainability, and smart decision-making at every level of the business. As a strategic partner to commercial teams, we bridge data with action—ensuring efficiency, compliance, and long-term value creation. From budgeting to forecasting, we turn numbers into insights that shape Trendyol’s growth journey in a fast-moving ecosystem. About the Role We are seeking analytical, process-oriented and proactive Fraud Process & Analytics Professionals to join our Fraud team. This role sits at the intersection of fraud domain knowledge, data analysis, process design and project delivery. You will identify fraud and abuse risks, translate business problems into analytical questions, use data to quantify root causes and impact, design scalable controls and rulesets, and drive improvements together with Product, Data, Tech, Operations and Business teams. The role is not limited to reviewing individual cases; the main focus is to turn recurring fraud problems into measurable, scalable and sustainable solutions. Your Main Responsibilities Own and improve fraud-related processes end-to-end by identifying control gaps, bottlenecks, manual steps and potential abuse points, and drive scalable improvements through automation, product changes or operational redesign. Analyze customer, seller, order, payment and behavioral data using SQL / BigQuery to identify fraud patterns, anomalies, root causes and emerging risk signals; structure ambiguous problems into clear hypotheses, populations and success metrics. Quantify the financial, operational and customer/seller experience impact of fraud problems, prioritize initiatives accordingly, and translate analytical findings into actionable recommendations. Design and improve fraud rulesets, risk indicators, thresholds, controls and monitoring frameworks, considering false positive / false negative trade-offs and overall control effectiveness.

ABOUT THE TEAM TrendPay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce. TrendFinance is not just about managing money it’s about reshaping the future of financial experiences. We build inclusive and innovative financial products that empower millions of customers and sellers. From smart credit systems to AI-powered budgeting, our goal is to remove complexity from finance and make it more accessible, personal, and impactful. By blending technology with finance, we turn data into decisions helping individuals and businesses thrive. We are united by a shared purpose:To create a positive impact in our ecosystem by enabling commerce through technology. We simplify every transaction and elevate user confidence through technology-driven, customer-first design. We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology. About the Role As a Treasury Professional, you manage and optimize daily cash operations to ensure financial efficiency and stability across the organization. You provide cash flow reporting, execute timely payments, and handle bank transfers and reconciliations. Collaborating closely with finance, technology, and banking partners, you ensure seamless integration of POS systems and accurate settlement of merchant transactions. By understanding funding and interchange structures, you help shape competitive pricing strategies and negotiate favorable terms with banks. You also play a key role in financial reporting, closing activities, and automating treasury processes through tools like SAP. Your work supports broader digital payment initiatives and enhances payment excellence across the business. <

About the Team At Trendyol Tech, our mission is to create a positive impact in our ecosystem by enabling commerce through technology. We solve complex problems with data, creativity, and agility — always driven by real outcomes. With a culture built on learning, collaboration, and ownership, we grow together while building what’s next. About the Role Our team builds the language intelligence and retrieval foundations behind Trendyol Search across multiple regions. We focus on helping customers express their intent accurately and discover relevant products quickly, regardless of the language or market they search in. As a Data Scientist, you will work on high-impact problems at the intersection of NLP, information retrieval, and e-commerce search. You will contribute to multi-regional search models covering spelling correction, query understanding, semantic and vector search, while taking particular ownership in improving the Arabic-language search experience. Your work will directly improve product discovery for millions of customers across Trendyol's markets. Responsibilities Develop and improve query understanding capabilities for Trendyol's search experience across multiple regions and languages, including spelling correction, query normalization, query rewriting, intent detection, and semantic retrieval. Build and evaluate vector search, embedding, and retrieval models that improve the relevance of product discovery for customers across different markets. Take a leading role in Arabic-language search initiatives, addressing language-specific challenges such as dialectal variation, orthographic normalization, transliteration, morphology, mixed-language queries, and spelling errors. Analyze large-scale structured and unstructured data, including search queries, product content, user interactions, and linguistic signals across the Trendyol ecosystem. Design robust offline evaluation methodologies and quality metrics for