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Active1mo ago

Customer Service Rep II

Medtronic·📍 Tokyo, Tokyo, Japan

Employment

Full-Time

Work mode

On-site

Experience

All levels

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

※本求人は、障がいのある方を対象とした採用枠です※

職務内容

<ポジション名>

【障がい者採用】カスタマーサポート:患者さん向け (CRM @ Tokyo)

“Careers that Change Lives”

弊社の不整脈・心不全に対する植込み型医療機器をご使用いただいている患者さんの中には、日常生活における不安や疑問を抱えている方もいらっしゃいます。弊社では、植え込んだ後も継続的にサポートを行うことが大切だと考えており、患者さんが安心して日常生活を送ることで、QOL(生活の質)の一層の向上につながるよう努めています。

本業務では、電話(受電・架電対応)を通じて、患者さんの立場に立ち、寄り添う気持ちで質問や疑問にお応えしていきます。

主な業務内容

  • 受電・架電業務

患者さんやそのご家族などから寄せられる問合せに対してのコール対応業務が中心となります。

日常生活における電磁干渉に関するご不安についても、患者さんが安心して日常生活を送れるよう、丁寧で分かりやすい説明を行っていただきます。

また、植込み型医療機器のデータを医療機関へ送信する機器(遠隔モニタリング)の設置と使用方法、トラブルシューティングなどの問い合わせに対してご対応いただきます。

  • 対応履歴の登録
  • 関連資料の送付手配業務など

<勤務地>

品川本社

<部門について>

カーディアックリズムマネジメント (CRM)は、メドトロニックの起源である心臓植込み型ペースメーカをはじめ、植込み型除細動器等、心臓植込み型デバイスを扱っている部署です。メドトロニックは本分野のPioneerであり、現在もトップメーカーとして医療に貢献しています。

<必須要件>

職務経験

  • 社会人経験3年以上
  • 顧客対応経験:営業、販売、接客、受付など、対人コミュニケーションを通じて顧客の課題解決や不満解消にあたった経験

スキル

  • PCスキル(Microsoft Office: Excel, Word)

行動特性

  • マルチタスク能力と情報処理スキルがある方
  • コミュニケーション能力とチーム内での情報共有が丁寧にできる方

学歴

  • 高卒以上

<歓迎要件>

職務経験

  • コールセンター、カスタマーサポートのご経験
  • 営業事務のご経験
  • 医療業界での勤務経験

<勤務形態>

  • 原則出社 入社後、一定の業務に対応できるようになった段階で、週1~2回の在宅勤務(リモートワーク)を予定

ベネフィット

メドトロニックでは、会社の成功と社員の成長は共にあるべきであると考えています。社員一人ひとりの経済的、身体的、精神的な幸せを高められるような、充実した福利厚生と報酬プログラムを用意しています。

  • 年間最大36万円の育児費用補助
  • 家族に介護が必要になった場合や養子縁組の際などに6週間取得できる休暇制度
  • ベビーシッターや保育園のマッチングサービス
  • メンタープログラムやe-learningなどを含むキャリア開発
  • 女性の活躍を支援する社内キャリアネットワーク
  • 自社株購入制度  etc.

その他

<諸手当>

  • 通勤手当、勤務時間外手当、休日勤務手当 etc.

<休日>

  • 土曜日、日曜日、祝祭日 etc.

<休暇>

  • 年次有給休暇、公傷病休暇、生理休暇、産前産後休暇、*私傷病休暇 etc.

<勤務時間>

  • 8:30~17:00 

*障がい者手帳の写しを提出することで、障がいに関する治療、定期通院に私傷病休暇を取得できます。

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

‌

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 


Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 


Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 


If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 


If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

‌

 

 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

What they are looking for

Skills & requirements

M

Hiring company

Medtronic

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