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Active1mo ago

Data Scientist - Inference, Safety and Customer Care

Lyft·📍 Toronto, Canada

Employment

FULL TIME

Work mode

On-site

Experience

MID LEVEL

Salary

From C$1.3M/yr

Role overview

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. As a Data Scientist working on Causal Inference in SCC, you'll partner with a strong team of engineers, product managers, designers, and operations leaders to deliver a personalized and exceptional experience for Lyft customers, using rigorous causal inference to guide the highest-stakes decisions we mak

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Role market pulse

How Data Scientist demand looks in Canada

47/100 · steady

Live jobs

31

Posted 30d

12

30d movement

-36.8%

Remote share

25.8%

Salary listed

51.6%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

Experience: 2+ years of industry experience in causal inference or data science with a Master's degree in a quantitative field (statistics, economics, computer science, etc.), or a PhD in a relevant field; Experience partnering with operational teams and support systems (customer care workflows, agent operations, or credit budget allocation) Experience working with AI/LLM applications (LLM-powered agents, retrieval systems, or evaluation frameworks) is nice to have

Department · SCC Tech

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Hiring company

Lyft

Technology

Wherever you’re headed, count on Lyft for rides in minutes. The Lyft app matches you with local drivers at the tap of a button. Just request and go. Ride by ride, we’re changing the way our world works. We imagine a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you.

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