Delivery Courier (Employed), Courier Operations

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. What you’ll be doing Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app Providing quick and effective feedback, resolving escalations, and managing technical issues Reviewing and responding to user feedback Overseeing and managing operations in the cities where Wolt operates Maintaining a great customer experience and monitoring performance daily Working on quality assurance (QA) and platform management Your profile Excellent communication skills and plenty of patience Persistence and kindness help you find the best solution for everyone involved Great attention to detail and strong focus You’re not intimidated by complex tasks that require quick thinking and good organization You handle stressful situations and multitasking with ease Making fast decisions in challenging moments is one

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Our Wolt Workplace team runs our offices, to ensure our workplaces’ functionality, comfort, safety, sustainability and efficiency. Our Workplace Managers in-country ensure that our offices are properly set up for collaboration, and that workplace programs cater to a diverse population of onsite and remote employees. Workplace is a part of the wider Real Estate & Facilities teams and in partnership with the wider team we aim to remove any and all friction in the physical space that prevents our employees from being their most successful. You’ll be responsible for the Workplace Experience and Operations for a specific country, running things on the ground and creating functional and efficient workplaces for our offices, employees and guests. Role background Wolt is looking for an experienced Workplace Manager who will report to the Global Workplace & Facilities Manager and work out of our Zagreb Office. You will help shape our workplace experience and run operations. The person in this position must be a creative problem solver; adept at handling multiple tasks concurrently. Combining People, Technology, and Space across our Office and Serviced Office locations to create an exceptional workplace experience for our Employees,

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are looking for a motivated and experienced Ads and Promo Development Manager to drive growth and revenue across our merchant network. This is a strategic role where you will be responsible for developing and implementing local growth strategies and building strong relationships with key industry players. As an Ads and Promo Development Manager, you will act as a strategic partner and growth driver for our merchants - developing tailored advertising and promotion strategies that align with their and our business goals. You will work closely with cross-functional teams, analyze performance, and identify new opportunities to strengthen our presence and drive growth for our merchants. This role calls for a hands-on mentality and a sales mindset, as we continue to build and shape many of our initiatives from the ground up. Responsibilities Develop, scale and execute the local Ads & Promos strategy across restaurant and retail partners, including budget ownership and prioritization Identify growth opportunities and translate them into actionable commercial plans with GOV impact Lead and support strategic B2B conversations, business reviews, and negotiations as the Ads & Promos expert Coach and motivate a team of high performing account managers in exec

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Tražiš dinamičan posao u inovativnoj trgovini bez blagajne i bez direktnog kontakta s kupcima? 🚀 Pridruži se našem timu Wolt Marketa u Zagrebu i budi dio budućnosti maloprodaje! Očekuje te rad u Wolt Marketima (dark store) gdje pripremaš online narudžbe i pomažeš da kupci dobiju proizvode brzo i točno. 📌 Što ćeš raditi? ✅ Obrada online narudžbi putem aplikacije 📲 ✅ Zaprimanje i skladištenje robe 🏪 ✅ Održavanje točnosti zaliha i označavanje proizvoda 🔄 ✅ Održavanje radnog prostora i praćenje HACCP standarda 🛒 ✅ Rad u timu i brza komunikacija 📢 👌 Što tražimo? 🔹 Odlične organizacijske vještine i preciznost 🔹 Brzinu, snalažljivost i sposobnost rješavanja više zadataka odjednom 🔹 Dobro razumijevanje korisničkog iskustva 🔹 Otvorenost za rad u digitalnim aplikacijama 🔹 Poželjno iskustvo u sličnom poslu ili iskustvo rada u trgovini 🔹 Minimalno srednja stručna sprema 🔹 Poznavanje hrvatskog i engleskog jezika 🎁 Što ti nudimo? 💰 Početna bruto plaća je 1.388,40 €, plus 50% dodataka za noćne i vikend smjene, a što duže ostaneš s nama, to će i tvoja plaća rasti! 🚀 🍽️ Naknada za prehranu 🚆 Pokriveni troškovi javnog prijevoza (do 110 €) 📈 Mogućnost napredovanja na Shift Lead poziciju 🏖️ Minimalno 25 dana godišnjeg odmora + dodatni plaćeni dani 🏋️ Mogu

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Tražiš dinamičan posao u inovativnoj trgovini bez blagajne i bez direktnog kontakta s kupcima? 🚀 Pridruži se našem timu Wolt Marketa u Rijeci i budi dio budućnosti maloprodaje! Očekuje te rad u Wolt Marketima (dark store) gdje pripremaš online narudžbe i pomažeš da kupci dobiju proizvode brzo i točno. 📌 Što ćeš raditi? ✅ Obrada online narudžbi putem aplikacije 📲 ✅ Zaprimanje i skladištenje robe 🏪 ✅ Održavanje točnosti zaliha i označavanje proizvoda 🔄 ✅ Održavanje radnog prostora i praćenje HACCP standarda 🛒 ✅ Rad u timu i brza komunikacija 📢 👌 Što tražimo? 🔹 Odlične organizacijske vještine i preciznost 🔹 Brzinu, snalažljivost i sposobnost rješavanja više zadataka odjednom 🔹 Dobro razumijevanje korisničkog iskustva 🔹 Otvorenost za rad u digitalnim aplikacijama 🔹 Poželjno iskustvo u sličnom poslu ili iskustvo rada u trgovini 🔹 Minimalno srednja stručna sprema 🔹 Poznavanje hrvatskog i engleskog jezika 🎁 Što ti nudimo? 💰 Početna bruto plaća je 1.388,40 €, plus 50% dodataka za noćne i vikend smjene, a što duže ostaneš s nama, to će i tvoja plaća rasti! 🚀 🍽️ Naknada za prehranu 🚆 Pokriveni troškovi javnog prijevoza (do 110 €) 📈 Mogućnost napredovanja na Shift Lead poziciju 🏖️ Minimalno 25 dana godišnjeg odmora + dodatni plaćeni dani 🏋️ Moguć