Delivery Manager - Operations

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is embarking on a major 3-year Transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: Enable cost-effective transformation and operational efficiency Accelerate adoption of AI, data, and digital platforms Ensure consistent delivery of value and benefits across all agencies and markets Minimise disruption and maximise engagement during large-scale change As part of Technology Operations portfolio, you will be defining, leading and supporting one of our strategic and business impacting initiatives. We are looking for an experienced and dedicated Senior Project Manager to ensure that these initiatives are mobilised with clear scope, governance, plans and accountabilities. Delivery milestones, risks, dependencies, and decisions are managed transparently. Senior stakeholders have confidence in delivery progress and issue resolution. And that business readiness, adoption and benefits realisation are actively supported.The Senior Project Manager is responsible for leading complex technology projects that deliver strategic

Do you thrive in a fast-paced environment where you take on real responsibility from day one? Are you organised, detail-obsessed, and energised by making complex events run flawlessly? If you already know the events world — and love keeping clients, vendors, and deadlines on track — you might be our next Global Event Operations Manager. About us Insurtech Insights is a global insurance media company that connects 15,000 executives, entrepreneurs, and investors building the future of insurance through three large-scale conferences in London, New York and Hong Kong. Insurtech Insights is part of Emerald. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties, built on deep market knowledge, industry experience, and data-driven insights. What we offer you As our Global Event Operations Manager, you'll be a key player in delivering some of the most ambitious conferences in our portfolio. You'll own real workstreams, work closely with sponsors and partners, and see the tangible results of your work at every live event. We provide: Hands-on operational experience where your work directly shapes the success of our events Close collaboration with our CEO and leadership team on how our conferences come to life Genuine growth potential across Emerald — we believe in promoting internally and have the track record to prove it Your responsibilities You'll be at the heart of how our conferences get delivered, working across multiple events at once. You will: Act as the day-to-day point of contact for sponsors and exhibitors, managing their deliverables, deadlines, and queries end-to-end Coordinate branding and print production, booth and lounge specs, and creative assets with our design team Manage venue logistics — floor plans, catering, AV, and on-site coordination — to keep everything running smoothly Build and manage vendor relationships, negotiating costs and keeping delivery on track and on budget Track deliverable

REQ ID: CSQ128R7 Location: London, United Kingdom - Remote location for candidates to be based in the United Kingdom region ONLY ( not remote from any other country) Mission The Forward Deployed AI Engineering (AI FDE) team is a highly specialised customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first-of-its-kind AI applications with a focus on GenAI. We work cross-functionally with AI/ML Product, Research, and Engineering to shape long-term strategic priorities and initiatives. We are looking for a world-class leader to lead and grow our UK AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Director AI FDE. The impact you will have: Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions Lead strategic AI PS initiatives, practice development, and standardised delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilisation, and public references Represent Databricks as a thought le

At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform. As a Technical Program Manager (TPM) in our Forward Deployed Engineering division, you lead the success of a portfolio of complex programs and drive the continuous evolution of our delivery excellence. You are a senior leader within the FDE practice, entrusted with high-visibility, large-scale engagements. Your focus is on delivering superior results and setting the standard for how we empower our customers to achieve their most ambitious data goals. The Impact You Will Have Portfolio Success : Own and lead a portfolio of highly complex, high-visibility programs, ensuring they remain perfectly aligned with strategic customer objectives. Operational Excellence : Drive innovation and efficiency across the PS team to deliver increasingly better results for the Business Unit. Strategic Alignment : Proactively coordinate technical milestones and program-level dependencies across multiple concurrent engagements. Leadership Hub : Act as the primary lead for complex technical delivery discussions, collaborating with M5-level managers to ensure rapid and successful project momentum. Mentorship : Elevate the entire team by mentoring junior TPMs and refining delivery processes to scale our global impact. What We Look For Experience : Extensive experience managing complex technical programs. Experience with Product Management is a plus. Technical Bar : Intermediate technical fluency; 1 Databricks Associate-level Certification required within 6 months of hire. AI Proficiency : Demonstrated ability to integrate AI tools into program management workflows to drive operational performance. Process Innovation : A track record of enhancing delivery standards and implementing changes that improve operational performance. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Uni

The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering (FDE) organisation. You are responsible for the end to end GTM of the FDE and Training organisations, working closely with account teams and customers. You will independently scope complex engagements with multiple workstreams spanning data and AI which will deliver outcomes for our largest customers. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up to 25-50% as required. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand. As a Manager, Managed Marketing, you will lead and coach a team of Marketing Specialists for full‑service marketing delivery). You’ll be accountable for day‑to‑day service execution, consistent quality, and outcomes for restaurants—owning capacity planning, SLAs, coaching, and operational excellence. This role is ideal for a people leader with a marketing background (agency or in‑house) who thrives at building repeatable delivery systems, raising the bar on craft, and partnering cross‑functionally to scale. You are a systems‑minded operator who can translate strategy into clear playbooks and measurable results. You’ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product Strategy, Sales, Customer Success, Legal, and Finance. A day in the Life* (Responsibilities): Lead and develop a high‑performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team. Own service delivery excellence: manage book‑of‑business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs Execute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and templates for kickoff, monthly planning, multi‑channel execution (Email/SMS/Social/Offers/Ads), and monthly reporting; dri