At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Business is changing the way companies, brands, and organizations alike leverage the Lyft platform to redefine the way they operate. We are solving big problems and meeting the needs of our clients and their people, from employees to customers and students to patients, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging, and rewarding, and we are looking for a customer-focused team member passionate about solving problems and delighting our customers. As an Account Manager, Automotive on the Lyft Business team, you’ll help Automotive Dealerships get more out of Lyft and its solutions after the sale. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for a company’s customers and employees. We’re looking for smart, ambitious individuals with account management experience who want to transform the way people move around and succeed in a fast moving environment. Responsibilities: Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth Build and manage an expansion pipeline within your accounts by developing trusted client relationships from first renewal conversation to signed expansion Accurately forecast, track, and manage revenue, renewals, and churn risk with multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau) Achieve quarterly retention and net revenue growth targets Running quarterly business reviews, monitoring account usage and health data, and re-engaging dormant users and accounts Be the primary point of contact and build relationships with multiple decision makers across the dealership and dealer group Establish collaborative relationships with Lyft Busi
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Role overview
Job description
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseba
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Qualification
Upon successful completion, Dialership participants will receive a certificate of completion to share on their resume and LinkedIn; You can come from any background — high school, college, career transition, US-based, or international — and you're ready to commit 2 hours per week to show up, engage, and connect with the industry leaders who will be in the room with you; If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
Department · Human Resources

Hiring company
Dialpad
We want to get to know you! 🚀 If you're passionate about what you do and think you’d be a great fit, feel free to apply to any open role that matches your skills and interests. We’d love to hear from you!
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