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Active2mo ago

Director, Technical Support Engineering

Datadog·📍 Mexico City, Mexico; Sao Paulo, Brazil

Employment

FULL TIME

Work mode

On-site

Experience

DIRECTOR

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards. A t Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM Evaluate and la

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What they are looking for

Skills & requirements

Qualification

Able to work a rotating schedule that requires weekend availability Bonus Points: Knowledge of current monitoring solutions, DevOps tooling, and related technologies Previous experience working in a hyper growth organization CS or Engineering degree Datadog values people from all walks of life; We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

Department · Support Engineering

Datadog logo

Hiring company

Datadog

We tackle some of the hardest technical problems while delivering a product that "just works" for our customers. And we are backed by some of the best VCs in NYC and the world. Do you want to make a difference? Are you exceptional at your job, and intrinsically motivated by it? Do you eat hard problems for breakfast and find them beautifully simple solutions by lunchtime? Do you ever wish you were there in the early days of these startups everyone is talking about? If so, we want to hear from you.

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