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Active1d ago

Ecosystem Operations

Sierra·📍 New York, New York, United States

Employment

FULL TIME

Work mode

On-site

Experience

SENIOR LEVEL

Salary

$160K – $180K/yr

Role overview

Job description

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was

…

What they are looking for

Skills & requirements

Qualification

What You'll Do Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance; Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations; Measure ecosystem health through certification adoption, partner activation, community engagement, content effectiveness, and customer feedback, and use those insights to continuously improve how Sierra serves builders and partners; What You'll Bring 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or developer platform company

Department · Partnerships

S

Hiring company

Sierra

Technology

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