End User Service Lead – Indonesia

Job DescriptionSupply chain, Logistics and Operations Executive – Indonesia Role Overview Title: Logistics & Operations Manager Department - Supply Chain / Operations Location- Jakarta, Indonesia (On-site) Reporting To - Director / Business head Employment Type - Full-Time Industry - Electronics / Payment Solutions / Payment devices About the RoleWe are looking for a proactive and detail-oriented Logistics & Operations Manager to join our team in Indonesia. This role is pivotal in managing end-to-end import logistics from India, ensuring smooth customs clearance, documentation compliance, and warehouse operations. As the role evolves, the incumbent will also take ownership of the Soundbox refurbishment process, overseeing quality checks and device restoration to meet operational standards. Key Responsibilities1. Import Logistics & Supply Chain (India and other countries → Indonesia) Coordinate and manage end-to-end import shipments from India or any other country, including air and sea freight.Liaise with freight forwarders, shipping lines, and customs brokers to ensure timely clearance.Track shipments and proactively resolve delays, discrepancies, or exceptions.Monitor inbound inventory levels and coordinate with the India-side supply team for replenishment planning.Ensure compliance with Indonesian import regulations, tariffs, and trade policies. 2. Documentation & Compliance Prepare, verify, and manage all import documentation including:Bill of Lading / Airway BillCommercial Invoice & Packing ListCertificate of Origin, Customs Declaration FormsImport Permits and SNI/BPOM certifications (as applicable)Maintain accurate records of all shipments, clearances, and vendor correspondences.Coordinate with internal finance for duty payments, LC documentation, and reconciliation.Stay updated on changes in Indonesian customs regulations and proactively adapt processes. 3. Warehouse & Inventory ManagementOversee receipt, inspection, and storage of imported goods at the

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, un

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical bloc