Role Title: Key Account Manager Job Description As a Key Account Manager , we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible. Key Responsibilities The Key Account Manager should be able to: Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions. Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges. Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions. Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship. Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience. Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure. Maintain close oversight of all work in progress. Manage and grow Fortune 1000 (F1000) accounts. Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage. Skills and Qualifications Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations. Strong interpersonal skills and excellent written and verbal communication in English. Prior successful experience in sales/account management within enterprise software services. Experience in Analytics & Big Data services would be an added advantage. Strong solutio
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Role overview
Job description
About Bolna Bolna is building the voice infrastructure for India, powering millions of AI-powered conversations for businesses across BFSI, e-commerce, logistics, and more. About the role You will own new-logo sales into Banks, NBFCs, Insurers and Fintechs for Bolna's Voice AI products : voice agents, workflows and analytics. This is a hunter role. You will find the accounts, build the relationships, create the pipeline and see deals through a long BFSI sales cycle, working directly with the Lead, GTM & Sales. It suits someone who has sold software to BFSI buyers, enjoys early-stage ambiguity and wants high ownership. Key responsibilities : The core of the role is finding new BFSI accounts and turning them into a steady, qualified pipeline. Account scouting: identify and prioritise new BFSI accounts (banks, NBFCs, insurers, fintechs) and map the right decision-makers Pipeline creation: b
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Key responsibilities : The core of the role is finding new BFSI accounts and turning them into a steady, qualified pipeline
Department · Sales

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Bolna AI
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