Enterprise Support Engineer (GOC) - THG India

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Cloud Support Engineer — AI/ML & Programmability (Night Shift) Location: Pune, India Snowflake's Support team is expanding. We're looking for a Cloud Support Engineer who enjoys working with data and solving a wide variety of problems, drawing on hands-on experience across operating systems, database technologies, big data, data integration, connectors, and networking. Our mission is to make Snowflake the preferred platform for running all AI, ML, data science, and data engineering workloads. You'll join a highly productive, fast-moving team supporting Snowflake Cortex and our ML product lines — work that is central to delivering on Snowflake's AI Data Cloud mission. Snowflake Support is committed to providing high-quality resolutions that help customers deliver data-driven business insights and results. We are a team of subject matter experts working collectively toward our customers' success, building partnerships by listening, learning, and connecting. Snowflake's values shape how we deliver world-class Support: putting customers first, acting with integrity, owning initiative and accountability, and getting it done. As a Cloud Support Engineer, you'll be the technical partner our customers turn to for guidance on using Snowflake effectively. You'll also be the voice

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections. Snowflake's Support team is expanding! We are looking for a Cloud Support Engineer to join our team. As a Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake AI Data Cloud. Customers will look to you for technical guidance and expert advice regarding the effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake's product and engineering teams. You will develop a strong understanding of each customer's use case and how they leverage the Snowflake platform, delivering exceptional service that enables them to achieve the highest levels of continuity and performance from their Snowflake implementation. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will play an integral role in building knowledge within the team and participate in initiatives for organizational and process improv

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview Mastercard is seeking a highly skilled and passionate Tech Lead to drive the next generation of platform modernization, API transformation, cloud-native engineering, agentic workflow solutions, and AI-enabled product capabilities. The ideal candidate is a hands-on technical leader who can architect and deliver scalable enterprise systems while mentoring engineering teams, influencing technical strategy, and driving innovation across multiple initiatives. This role requires deep expertise in distributed systems, APIs, cloud technologies, AI-powered engineering, data platforms, and software delivery at scale. The successful candidate will play a critical role in shaping the future of Mastercard's intelligent platforms by combining strong technical leadership with exceptional execution capabilities. Role & Responsibilities Technical Leadership • Lead end-to-end delivery of complex engineering initiatives. • Define technical architecture, engineering patterns, solution roadmaps, and development standards. • Drive technical design reviews, architecture discussions, and engineering best practices. • Guide teams in building scalable, secure, resilient, and maintainable platforms. • Evaluate emerging technologies and recommend strategic adoption opportuni

Summary: We are seeking an experienced L2 DevOps Engineer with over 5+ years of experience to design, implement, and manage infrastructure and deployment pipelines across hybrid environments, including on-premises data centers and cloud platforms. This role requires expertise in AWS, Azure, Kubernetes, IaC, CI/CD, and monitoring tools, along with strong troubleshooting and security practices. You will work closely with development, QA, and operations teams to ensure reliable, scalable, and secure delivery of enterprise-grade applications, while also mentoring junior team members and driving automation initiatives. Responsibilities: Manage and support hybrid infrastructure, including physical data centers and AWS/Azure services. Design and implement Infrastructure-as-Code (IaC) using tools such as Terraform, Pulumi, CloudFormation, and Helm; manage GitOps deployments with ArgoCD/Flux. Configure and maintain Kubernetes clusters (EKS), ensuring scalability and high availability. Build, maintain, and optimize CI/CD pipelines with Jenkins, GitLab CI, Bitbucket, and GitHub. Automate deployments, scaling, and monitoring processes. Set up and maintain observability using Grafana, Prometheus, and other monitoring tools. Perform root cause analysis of performance issues and participate in on-call support. Manage SSL/TLS and code signing certificates and implement best practices for infrastructure security. Work with cross-functional teams to improve infrastructure reliability and delivery processes. Maintain clear documentation and contribute to knowledge sharing and incident post-mortems. Required Skills & Experience: 5+ years of experience in DevOps, Site Reliability Engineering, or related roles. Strong hands-on expertise with AWS and Azure cloud services. Solid experience with Infrastructure-as-Code tools and GitOps. Proven experience with Kubernetes/EKS setup and operations. Proficiency in CI/CD pipelines and GitOps practices. Strong knowledge of monitoring an

Summary: We are seeking an experienced Senior DevOps Engineer with over 8 years in the field to lead the design, implementation, and management of infrastructure and deployment pipelines across hybrid environments, including on-premises data centers and the cloud. This role requires deep expertise in AWS, Azure, Kubernetes, Infrastructure as Code (IaC), CI/CD, and monitoring tools. The engineer will collaborate closely with development, QA, and operations teams to ensure the delivery of reliable, scalable, and secure enterprise-grade applications. Additionally, the role involves mentoring junior team members and leading automation initiatives. Responsibilities: Manage and support hybrid infrastructure, including physical data centers, AWS, and Azure services. Design and implement Infrastructure-as-Code using tools like Terraform, Pulumi, and CloudFormation. Configure and maintain Kubernetes clusters, ensuring scalability and high availability. Build, maintain, and optimize CI/CD pipelines using Jenkins, GitLab CI, Bitbucket, and GitHub. Automate deployment, scaling, and monitoring processes. Set up and maintain observability using Grafana, Prometheus, and other monitoring tools. Perform root cause analysis of performance issues and participate in on-call support. Manage SSL/TLS and code signing certificates and implement infrastructure security best practices. Support compliance and audit requirements through documentation and monitoring. Collaborate with cross-functional teams to improve infrastructure reliability and delivery processes. Document processes in Confluence, track work in Jira, and contribute to knowledge sharing. Write root cause analysis and incident post-mortems to prevent future issues. Required Skills & Experience: 8+ years of experience in DevOps, Site Reliability Engineering, or related roles. Strong expertise with AWS and Azure services. Experience with Infrastructure-as-Code tools and GitOps. Proven experience with Kubernetes/EKS setup and