Escalations Specialist, Content Integrity

JOIN OUR TEAM As a Customer Care Front Office Specialist , you are part of the team that creates the everyday customer experience at Westwing. You will support our customers throughout their journey, resolving issues and ensuring every interaction feels personal, helpful, and effortless. Your day-to-day work covers the full range of customer care, from product and order enquiries to delivery topics, returns, and complex escalations. Working closely with internal teams, you will deliver premium service with empathy and reliability to elevate the brand experience for design lovers. This position is permanent and based in Munich . WHAT YOU'LL DO Deliver exceptional, daily customer support across all touchpoints of the customer journey Resolve customer enquiries regarding orders, products, deliveries, returns, and complaints efficiently Provide personalised, high-touch support for high-value customers to foster brand loyalty Take ownership of complex cases and escalations to ensure swift and satisfactory resolutions Collaborate closely with logistics, operations, and internal stakeholders to solve operational issues Identify recurring customer pain points and leverage AI and automation tools to optimise support workflows and service quality YOU COME WITH Practical experience in customer care, customer service, hospitality, or a similar customer-facing role Strong customer-centricity, genuine empathy, and a high-performance mindset Passion for or strong interest in the interior, furniture, and e-commerce industry Solution-oriented, hands-on approach with the ability to navigate fast-paced environments reliably Openness to working with modern customer service software, AI tools, and automated workflows Confident and professional communication skills in English and German, even in challenging situations WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role In the Trade Management team, you will join an international and diverse group of passionate experts. We are transforming the way we approach global logistics by moving from intuition-based decisions to a precision-engineered, data-driven strategy. If you are a technical heavyweight who loves to code and model, but also a leader ready to mentor a high-performing team, this is the role for you. We are seeking a Team Lead for Trade Analytics & Market Intelligence to act as the Ted Lasso of our data analytics team. Reporting directly to the Director of Trade Management, you will own the architectural backbone of our trade management decision-making. This is a hybrid role. You will spend a significant portion of your time hands-on in the code—building complex data models, writing high-performance queries, and designing algorithms. Simultaneously, you will lead and develop a small, agile team consisting of a seasoned Analyst and a Market Intelligence Specialist. You will be the bridge between raw data and high-level strategy, directly influencing how we handle Procurement, Pricing, and Forecasting. Key Responsibilities Lead Technical Strategy & Analytics Own the Data Architecture: Architect and maintain the data pipelines and models that drive our GP reporting, demand forecasting, and yield management engines. Hands-On Development: personally write and optimize complex code (SQL, Python/R) to solve our hardest analytical problems. You are the technical escalation point for the team. Forecasting & Modeling: Bu

JOIN OUR TEAM As a Customer Care Back Office Advisor , you are part of the team that supports the everyday customer experience at Westwing. You will work behind the scenes to support customer inquiries, resolve issues, and make sure every customer receives efficient, helpful, and solution-oriented support throughout their journey. Your day-to-day work covers a wide range of customer care topics across the different markets in which Westwing operates, from product and payment-related questions to delivery topics, returns, and collections. You will work closely with our Front Office team and external partners to coordinate solutions, ensure customer concerns are addressed effectively, and help deliver the best possible outcome in a timely manner. Bringing reliability, empathy and a strong solution-oriented mindset to every interaction, you will play a key role in strengthening customer loyalty and reflecting our brand values at every customer touchpoint. This position is unlimited and based in Munich. WHAT YOU'LL DO Support the management and resolution of customer issues by coordinating with external partners, including suppliers, carriers, and warehouses Assist the Front Office team with customer claims and escalations, ensuring timely and effective resolutions Monitor and document issues and process gaps throughout the customer journey, from purchase to delivery Collaborate closely with Logistics Operations, Finance, Quality, Supply Chain, and other internal stakeholders to resolve cases and improve processes Identify recurring customer needs and contribute to continuous service and process improvements Ensure a high standard of quality, accuracy, and professionalism across all customer-related communications and case management activities YOU COME WITH Experience in Customer Service, Customer Support, or a similar customer-facing role Strong organisational skills with the ability to prioritise effectively in a fast-paced environment Ability to collaborate confiden

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. We’re a team that helps customers win by staying close to their needs and championing their success. We work across Micron to make customer engagement smoother, faster, and more insightful—because strong relationships fuel strong business outcomes! In this role, you’ll support some of our largest global customers by coordinating cross‑functional actions, keeping priorities aligned, and making complex situations feel simple. You’ll guide day‑to‑day commercial activity, manage high‑stakes escalations, and deliver polished, executive‑ready communication. If you thrive in fast-moving environments and enjoy bringing clarity to complexity, this role will feel like home. Responsibilities: Route and qualify leads into executive-relationship or early-architecture motions with clear next steps Improve and maintain scalable operating standards, documentation, and training Serve as the primary contact for commercial updates, customer signals, and product offerings Coordinate cross-functional escalations, track follow-through, and deliver executive-ready messaging Manage quarterly execution by balancing shipment priorities,

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You will Make: As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support. This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2 partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts. This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams. Additionally, we’re looking for someone with a deep understanding of Airbnb's mission and values, who can think outside of the box but always puts the team first. This role is based in Berlin (hybrid, 2 days a week in the office), and is not eligible for relocation support. A Typical Day: Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content u

JOIN OUR TEAM As a Senior Customer Care Country Manager , you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanent and based in Munich . WHAT YOU'LL DO Lead, coach, and develop the Front Office team for the DACH market Ensure high-quality, customer-centric service delivery across all touchpoints Monitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management team Act as an escalation point for complex customer cases Collaborate closely with the Quality, Training, Logistics, and Product teams Drive process improvements and implement best practices in Customer Care together with the Content team, utilising AI and automation where applicable YOU COME WITH Solid background in Customer Care with proven leadership experience Proven track record in managing teams and achieving operational KPIs Excellent communication and problem-solving skills High empathy and a customer-first mindset Strong organisational and prioritisation skills in a fast-paced environment Fluency in German and English, both written and spoken WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and co