Fraud Operations Analyst - Night Shift

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Fraud Ops is what keeps that promise real: fast, accurate decisions on our user’s money, every single day. Our Fraud queues have changed. Automation now clears the obvious cases, so what lands on your desk are the hard ones: ambiguous profiles, mixed signals, calls with real financial and regulatory weight behind them. We're growing the team to keep pace with that shift, and we're looking for people who bring both speed and precision to the table. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭 Take ownership As our Fraud Operations Analyst, you'll take on the cases automation can't settle on its own: reading the signals, protecting our user’s money, and helping our systems learn from every case you close. Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️‍♂️ Bring empathy and effective communication into every interaction to provide the best support possible Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster Choose whether to act, ask, or escalate: fast, accurate calls that protect user’s money Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time You have knowledge of fraud monitoring and prevention You have a close eye for detail: you notice the subtle behavioral and contextual clues You always think from the user’s perspective first, have empathy, and understand how to protect their interests You're comfortable using AI tools to work faster and smarter, and you can spot when an AI-based tool is being used against us We'd love it if you already have knowledge of KYC and PayOps You're an excellent communicator and speak English fluently Y

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end. Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️ Take Ownership As our Fraud Expert for Partner Reports, you'll own the end-to-end handling of every fraud case that reaches bunq through an external partner, from the individual report to the systemic fix to AI-led transformation. Own every fraud report escalated by our partners yourself: banks, payment schemes, card networks, and other external parties flag suspicious or fraudulent activity tied to bunq accounts, and you make sure each one is investigated, resolved, and closed out with our partner, with no case falling through the cracks. Identify the failure patterns behind recurring or high-risk partner reports, own the structural fixes, and drive AI-led automation that lets partner-report handling scale through intelligence rather than headcount. Hold full KPI accountability for speed, accuracy, and partner and user satisfaction: you distinguish structural design flaws from noise, and you don't stop until the fix is permanent. You have deep knowledge of Fraud Operations, investigation methodologies, and the regulatory and partner obligations that govern cross-institutional fraud reporting (card schemes, correspondent banks, cross-border requirements). You have hands-on experience handling complex fraud cases and escalations, including those raised by external partners. You know how to diagnose operational problems with data and drive permanent structural fixes, not workarounds. You can design and implement AI-led workflows - you build processes with AI at the core and can own an automation roadmap end-to-end. You're an excellent communi

About the Team At Trendyol Finance, we drive financial clarity, sustainability, and smart decision-making at every level of the business. As a strategic partner to commercial teams, we bridge data with action—ensuring efficiency, compliance, and long-term value creation. From budgeting to forecasting, we turn numbers into insights that shape Trendyol’s growth journey in a fast-moving ecosystem. About the Role We are seeking analytical, process-oriented and proactive Fraud Process & Analytics Professionals to join our Fraud team. This role sits at the intersection of fraud domain knowledge, data analysis, process design and project delivery. You will identify fraud and abuse risks, translate business problems into analytical questions, use data to quantify root causes and impact, design scalable controls and rulesets, and drive improvements together with Product, Data, Tech, Operations and Business teams. The role is not limited to reviewing individual cases; the main focus is to turn recurring fraud problems into measurable, scalable and sustainable solutions. Your Main Responsibilities Own and improve fraud-related processes end-to-end by identifying control gaps, bottlenecks, manual steps and potential abuse points, and drive scalable improvements through automation, product changes or operational redesign. Analyze customer, seller, order, payment and behavioral data using SQL / BigQuery to identify fraud patterns, anomalies, root causes and emerging risk signals; structure ambiguous problems into clear hypotheses, populations and success metrics. Quantify the financial, operational and customer/seller experience impact of fraud problems, prioritize initiatives accordingly, and translate analytical findings into actionable recommendations. Design and improve fraud rulesets, risk indicators, thresholds, controls and monitoring frameworks, considering false positive / false negative trade-offs and overall control effectiveness.