Global Front End Planning: Strategic Operations Engineer

About the Team At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base. The Global Safety Response Operations team within the org provides 24/7 coverage for user safety, risk, and regulatory escalations across OpenAI’s products, handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalations management and delivery arm of OpenAI’s safety operations, ensuring that our products remain safe and aligned with our policies while enabling timely, empathetic, and consistent user support. About the Role We’re looking for experienced Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends. This role is part of a 24/7 global operation team and will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday) We use a hybrid work model of 3 days in the Singapore office per week and offer relocation assistance to new employees. Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing. In This Role, You

About the team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business—from ChatGPT Enterprise to our developer platform and APIs. We partner with organizations across Financial Services, Life Sciences, Retail, Manufacturing, Technology, and other key industries across Asia Pacific to build AI-powered customer experiences, transform operations, and accelerate innovation. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Sales Development sits at the front of this motion—where technical curiosity becomes executive engagement and OpenAI’s enterprise relationships begin. About the role We are hiring a APAC Sales Development Leader to build and lead OpenAI’s enterprise Sales Development organization across Asia Pacific. Reporting directly to the Head of Global Sales Development, this role is a core part of the Enterprise GTM leadership team. This is a high-impact leadership role focused on scaling pipeline generation and market development across a diverse and rapidly growing region. You will define how OpenAI engages enterprise customers across APAC, build regional SDR leadership and teams, and create the operating model that converts product interest, developer activity, and inbound demand into high-quality pipeline for our Enterprise and Strategic Accounts organizations. In this role, you will Build and scale OpenAI’s APAC Sales Development organization, including hiring strategy, org design, enablement, and performance management. Lead and develop front-line SDR managers and SDR teams across key APAC markets. Own the regional enterprise pipeline generation strategy, ensuring consistent, high-quality opportunity creation across the region. Translate product usage, pilots, developer engagement, and inbound interest into qualified enterprise opportunities. Develop localized and ve

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. The Sales Strategy and Operations function at Stripe plays a crucial role in the success of our sales organization. With a commitment to excellence and a deep understanding of the art and science of sales, our team is dedicated to informing the sales strategy, optimising processes, developing sales programs and providing insights that propel our sales growth. We do this by being objective, trusted partners to the Sales Leadership team. What you’ll do As the APAC Sales Programs Manager, you will work directly with executive sales leaders, sales teams, and front-line sales managers to understand their pipeline generation and pipeline progression needs. You'll collaborate with a diverse cross-functional group of teams across sales, marketing, enablement, strategy, and others, to develop and implement sales programs and sales plays to meet those needs, then measure the results and adapt the sales programs as necessary. Responsibilities Craft, build and deliver a programmatic and scalable approach to pipeline generation through sales programs and plays tailored by industry, segment, and business priority to improve pipe generation and progression Drive operational excellence by setting standard methodology for all areas of pipe

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are hiring a Senior Product Policy Manager with expertise in regional compliance and localized policy contextualization for Southeast Asia / South Asia. You will join a growing team that works across the Americas, Europe, Middle East, Africa, Oceania, India and Asia-Pacific, and is responsible for aligning Roblox's product with global and regional norms by adapting our policies to evolving international and regional regulations and expectations. A member of the Product Policy team, you will have a global impact on our policy and safety strategy. You will collaborate internally with our product, engineering, business, legal, public policy, marketing, communications, and operations teams to help drive the business forward on a foundation of safety & civili

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China (GCN) users. In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes. They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment. What you’ll do Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a glo