Graduate Infrastructure Support Engineer

As a systems support engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Entry-level consultants jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive four-week in person training in Pune, India, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a support engineer, you have the opportunity to grow in our community of passionate technologists. Job responsibilities Assist with managing and resolving incidents using our process and tools. Follow established standards and best practices to help improve system efficiency, stability and availability. Apply what you know about logging (different types and levels) to help with monitoring, alerting and identifying the root causes of issues. Use continuous delivery methods to support, improve and deliver high-quality software quickly, working in teams to evolve solutions for our clients. Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have less than one year of professional experience in technology. You’re eager to learn new technical skills and concepts. You’re interested in or learning about troubleshooting, using logs for alerting and identifying incidents. You’re curious about monitoring, alerting and observability. You’re learning or have a basic unde