GSOC Response & Policy Program Specialist

About the Team The Corporate Security team is responsible for safeguarding all OpenAI employees and executives. Our mission is to create a secure, resilient environment that allows our teams to focus on their work without risk or disruption. We manage physical security operations across offices, events, and global initiatives, partnering closely with internal teams and external agencies to stay ahead of emerging threats. About the Role As a Corporate Security Manager , based in our San Francisco office, you will lead day-to-day security operations while supporting the development of global physical security strategies, policies, and procedures. You will work cross-functionally to maintain a strong and adaptive security posture, manage vendor security teams, and serve as a key liaison with law enforcement and security partners. This position requires hands-on experience in corporate security operations. This role typically involves 4–5 days in the office each week . In this role, you will: Office Security: Develop, implement, and manage physical security measures, including policies, systems, and vendor relationships, to protect employees and visitors in the San Francisco offices. International Offices: Support the International Director to safeguard OpenAI’s global footprint by assisting with security policy writing, consistent with US and main office policy and procedures, including ongoing mitigation strategies. Events: Support local events when needed and work with the resilience team on updating policy and procedures that involve the GSOC’s support. Partnerships & Stakeholder Engagement: Establish and strengthen relationships with local law enforcement agencies, peer security organizations, and other external partners to stay current on emerging risks. Policy Development & Compliance: Be the primary point of contact for the Corporate Security Operations team for global policy and procedures. Support and contribute to all the Corp Sec pillars as needed, f

The Director, Corporate Security is a leadership role responsible for the development and implementation of physical security programs to help the company keep all Zoox personnel and property safe and secure. This leader will serve as the primary point of contact for all physical security programs for the company, including physical security operations, risk management, incident response, insider threat coordination, investigations, workplace violence prevention, event security, executive protection, and fleet security. In this role, you will: Lead the physical security team across all Zoox locations Oversee 24/7 security operations, including access control, GSOC, incident response, and emergency management across all sites. Develop, implement, train, and enforce company security policies and procedures. Perform incident investigations and risk assessment activities. Partner with internal stakeholders to ensure they are meeting company standards. Management of outsourced security suppliers to ensure their performance is meeting contractual requirements.. Drive modernization of security infrastructure, integrating smart surveillance, AI-driven analytics, and automation to enhance efficiency and threat detection. Partner with Facilities, HR, EHS, Legal, IT, and ProdSec to align security programs and insider threat protection with business operations. Qualifications 15+ years of progressive experience in corporate security with at least 5 years in a leadership role, ideally at companies with dispersed physical operations. Proven ability to lead and mentor diverse teams, including contractors and third-party service providers. Deep knowledge of physical security technologies, operations centers, and systems integration. Exceptional judgment, communication, and crisis leadership under pressure. Experience with emergency communications and escalation process

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Operator, Global Security Operations Center (GSOC). About the job This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety. Responsibilities: In this role, you’ll: Monitoring and Surveillance Utilize various physical security