GTM Strategy & Operations, FDE

About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions,

About the team OpenAI’s Forward Deployed Engineering team partners with banks, asset managers, insurers, and private capital firms to deploy production-grade AI systems in high-stakes financial environments. We operate at the intersection of customer delivery and core platform development, embedding deeply with customers to translate frontier model capabilities into reliable, auditable systems that create measurable business impact. Our work turns early deployments into repeatable solution patterns, operating standards, and evaluation practices that scale across regulated financial institutions. About the role We are hiring a Forward Deployed Engineer (FDE) to lead end-to-end deployments of OpenAI’s models inside financial services organizations where correctness, latency, explainability, and control matter. You will work with customers who are experts in investment banking, trading, risk, compliance, underwriting, research, operations, or investment decision-making, translating complex workflows, data constraints, and regulatory requirements into production systems. You will measure success through production adoption, workflow efficiency, risk reduction, revenue impact, and evaluation-driven feedback loops that inform product, model, and GTM strategy. You’ll work closely with Product, Research, GTM, Security, Legal, and GRC to deliver systems that meet enterprise standards for governance, auditability, and operational resilience. You will also play a central role in shaping OpenAI’s Financial Services offering — identifying high-value use cases, defining solution patterns, and building the first repeatable deployments that scale across institutions. Learn more about some of our work with financial institutions . This role is based in New York. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% may be required. In this role, you will Design and ship production AI systems around models, owning integrations,

CSQ427R238 Sr. Manager, AI Forward Deployed Engineering (FDE) Mission The AI Forward Deployed Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services engagements that help customers build and productionize first-of-its-kind GenAI applications, and we work cross-functionally with AI Product, Research, and Engineering to shape long-term strategic priorities. We are looking for a world-class leader to lead and grow our AI FDE team in India. In this role, you will lead customers on their AI transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key accounts. Candidates should expect to travel at least once a month. You will report directly to our India FDE leader and dotted line to the APJ AI FDE leader. The ideal candidate is based out of Bangalore or Mumbai. Candidates should expect to travel at least once a month. The impact you will have: Lead and scale a high-performing AI forward deployed engineering team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Shape cross-functional collaboration by influencing Product, R&D, and GTM, ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Develop and expand executive relationships with key customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Partner with Field Engineering and Sales leadership to set strategy for strategic accounts and coordinate delivery across functions Lead strategic AI initiatives, practice development, and scalable delivery processes Own OKRs for AI-services led accounts, revenue, utilization, and public references Represent Databricks as a thought leader in AI through conference talks, published content, etc. Wha

REQ ID: CSQ427R198 Location: Amsterdam, Netherlands Mission The Forward Deployed AI Engineering (AI FDE) team is a highly specialised customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first-of-its-kind AI applications with a focus on GenAI. We work cross-functionally with AI/ML Product, Research, and Engineering to shape long-term strategic priorities and initiatives. We are looking for a world-class leader to lead and grow our EMEA AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Head of EMEA AI FDE. The impact you will have: Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions Lead strategic AI PS initiatives, practice development, and standardised delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilisation, and public references Represent Databricks as a thought leader in AI/ML What we look for: Extensive experience managing, hiring, and building a team of high-performing data

REQ ID: CSQ427R198 Location: Stockholm, Sweden Mission The Forward Deployed AI Engineering (AI FDE) team is a highly specialised customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first-of-its-kind AI applications with a focus on GenAI. We work cross-functionally with AI/ML Product, Research, and Engineering to shape long-term strategic priorities and initiatives. We are looking for a world-class leader to lead and grow our EMEA AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Head of EMEA AI FDE. The impact you will have: Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions Lead strategic AI PS initiatives, practice development, and standardised delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilisation, and public references Represent Databricks as a thought leader in AI/ML What we look for: Extensive experience managing, hiring, and building a team of high-performing data scie

REQ ID: CSQ128R7 Location: London, United Kingdom - Remote location for candidates to be based in the United Kingdom region ONLY ( not remote from any other country) Mission The Forward Deployed AI Engineering (AI FDE) team is a highly specialised customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first-of-its-kind AI applications with a focus on GenAI. We work cross-functionally with AI/ML Product, Research, and Engineering to shape long-term strategic priorities and initiatives. We are looking for a world-class leader to lead and grow our UK AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Director AI FDE. The impact you will have: Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions Lead strategic AI PS initiatives, practice development, and standardised delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilisation, and public references Represent Databricks as a thought le