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Active1mo ago

Head of Digital and Scaled Customer Success

Asana·📍 San Francisco

Employment

FULL TIME

Work mode

On-site

Experience

DIRECTOR

Salary

From $223.2K/yr

Role overview

Job description

At Asana, we’re building agentic work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Experience team is committed to helping customers in their post-sales journey to deploy, adopt, and use Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription. We are looking for a senior leader for the Head of Digital & Scaled Customer Success. In this role you will lead a team that designs and leads automated, data-driven programs to retain, engage, and grow large groups of smaller-tier customers without relying on one-on-one human management. You will build tech-touch strategies, manage digita

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What they are looking for

Skills & requirements

Qualification

This role can either be fully remote depending on which US state you live in, or based in our San Francisco, Chicago, or New York City office with an office-centric hybrid schedule; About you 7-10+ years of experience in Customer Success or client-facing leadership roles within the SaaS industry, with a proven track record of managing large-scale regional organizations; We believe that compensation should be reflective of the value you create relative to the market value of your role; The listed ranges above are a guideline, and the base salary range for this role may be modified

Department · Customer Experience

A

Hiring company

Asana

Technology

We are looking for enthusiastic collaborators who are passionate about their craft to be a part of our journey building technology that is a force for positive change in the world. Make an impact by helping us achieve a powerful mission while developing your career.

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