About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role Purpose The Head of Enterprise Fulfilment Accounts is the primary, front-facing operational account leader responsible for managing strategic partnerships with our most prestigious global brand clients. Acting as the executive bridge between tier-one enterprise clients and our fulfilment infrastructure, this role leads operational governance, service delivery, and business requirements planning. The post-holder is dedicated to understanding client commercial objectives, shaping operational solutions, and holding internal warehouse operations accountable to contracted service level agreements (SLAs). The ideal candidate blends high-touch client relationship management with a robust operational command of high-volume fulfilment, eCommerce logistics, and multi-channel distribution. Key Responsibilities Strategic Client Account Management & Operational Governance Executive Client Ownership: Serve as the principal operational interface and trusted advisor for senior client stakeholders, including Supply Chain Directors, Heads of Logistics, and VPs of eCommerce. Governance Framework: Lead the cadence of operational governance, including regular operational syncs, Monthly Performance Reviews, and strategic Quarterly Business Reviews (QBRs). Operational Voice of the Customer: Advocate for client priorities within internal operations, ensuring warehousing and logistics teams understand upcoming commercial initiatives, product roadmaps, and service expectations. Incident Management & Escalation: Se
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Role overview
Job description
LAKE is looking for a Head of eCommerce to lead our digital flagship and drive its growth. This is a revenue-focused role. We are a digitally native brand, and LAKE.com is where most clients meet us. The person in this seat owns the number and everything that moves it: site development, merchandising, UX, and the experience end to end, from the first page she lands on to the moment her order arrives. It is also a builder’s role. We believe the best digital teams treat innovation as a discipline rather than a novelty, testing constantly, adopting new technology early when it serves her, and holding every idea to the same commercial standard. You will build that culture and lead it. We approach the experience from an omnichannel perspective. Our stores and our site are one brand to her, and we are building toward a commercial organization where every sales channel is held to the same stand
…What they are looking for
Skills & requirements
Department · Ecommerce
Hiring company
LAKE Weekend Wear, LLC
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