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Active4w ago

Incident Commander

Talkdesk·📍 Portugal

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Talkdesk is seeking a detail-oriented and highly organized Incident & Platform Operations Commander to support incident management, cross-functional engineering initiatives, and operational governance across our technical organization. This role will be responsible for managing incident documentation (including RCAs), ensuring data integrity, tracking platform-wide initiatives, and enforcing our critical vendor management process. You will collaborate with engineering, product, and operations teams to drive accountability, documentation quality, and process improvements. Key Responsibilities: Incident Management & Documentation Manage end-to-end incident lifecycle documentation, including incident summaries and root cause analyses (RCAs); Facilitate timely and accurate completion of incident documentation across internal teams; Ensure incident data fidelity by aligning with engineering a

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What they are looking for

Skills & requirements

Qualification

2–5 years of experience in technical operations, incident management, technical program management, or a related field; Familiarity with incident response processes, root cause analysis methodologies, and operational documentation; Strong organizational skills and attention to detail; ability to manage multiple workstreams simultaneously; Proficient with tools such as Jira, Confluence, Google Workspace, and project tracking systems; Excellent written and verbal communication skills; capable of working across teams and influencing outcomes without direct authority. Preferred

Department · Engineering

Talkdesk logo

Hiring company

Talkdesk

Technology

Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!

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