Incident Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Incident Manager Snowflake’s Incident Management team is expanding. We’re looking for a Senior Incident Manager to help us deliver outstanding service to our customers in their most critical moments — when a major incident is impacting their business and they need a calm, decisive partner driving toward resolution. As a Senior Incident Manager, you thrive in a high-performing, fast-paced environment and bring a high degree of tact, patience, and composure under pressure. You are results-oriented, using data and metrics to make sound operational and tactical decisions while a major incident is unfolding. You lead with a positive outlook and a high degree of integrity, accountability, attention to detail, and strong planning and execution skills. A thorough understanding of how technical issues translate into customer and business impact is essential. This is a fixed overnight shift role: 3:00 PM – 11:00 PM Pacific Time. We’re looking for someone who is committed to working these hours long-term. In addition to the shift, you’ll participate in a weekend on-call rotation (currently about one weekend every few months, subject to change). There is no additional weekday off-hours on-call expectation. You Will Lead the response to critical, customer-impacting major incident

About this role At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human & technical systems that are resilient. That’s where you come in. You will be a member of our Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents. As an Incident Operations Manager on Chime's Incident Operations team (Platform Engineering), you'll manage incidents end to end: from declaration and coordination, through member communication and member remediation, to review and follow-through. You'll work across Engineering, Product, Member Experience (MX), Core Experience, Risk, Compliance, Legal, and Finance, and lead through influence rather than authority. You'll bring a proactive, solution-oriented mindset and keep the member at the center of every decision. Alongside on-call work, you'll own defined improvement workstreams that make our response better every quarter. In this role, you can expect to: Coordinate incidents end to end. Serve on the incident on-call rotation, including some after-hours coverage on weekends, nights, and holidays. Independently run incidents from declaration to resolution: setting severity, paging the right responders, running the bridge, confirming member impact, and driving mitigation decisions. Help drive communication during incidents. Draft clear, accurate member messages across in-app, push, inbox, email, and support channels; move them through Compliance and Legal approval within severity-based timelines; and keep Support and MX teams equipped with talking points. Drive member remediation to closure . Run the Remediating phase: define workstreams, DRIs, and exit criteria; partner with Data to size the impacted population; coordinate credits and bulk adjustments with Finance, Compliance, and Core Experience Keep stakeholders informed. Deliver timely status reports and sitreps for leadership, and supply impact summaries and

Datadog Incident Response is an end-to-end incident operations solution native to Datadog’s unified observability and security platform. It brings the entire incident lifecycle — from alert to resolution — together in one place so engineers can respond fast with confidence instead of losing time switching between disconnected monitoring, paging, and incident tools. As a Senior Product Marketing Manager (PMM) - Incident Response, you will develop go-to-market strategy for new products and features, create the content that enables our sales and partner teams, and touch on all areas of the business while helping move Datadog forward. We give our Product Marketing Managers the opportunity to collaborate, investigate, and idealize how we can gear our product strategy to yield the highest results. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop and drive the go-to-market strategy for Datadog Incident Response products, such as Incident Management, On-Call, and Incident AI as an expert of your product area. Create quarterly GTM plans with input and alignment from from cross-functional stakeholders that map to Incident Response business objectives. Launch new features with compelling messaging and positioning, developing assets such as slide decks, blogs, product demos, webinars, and solution briefs. Develop high-impact sales enablement assets (battlecards, pitch decks, demos) grounded in deep market and competitive insights. Partner with cross-functional teams to execute campaigns across webinars, paid media, organic channels, and sponsored events. Drive customer marketing initiatives including case studies, testimonials, and storytelling that showcase customer value and outcomes. Identify new growth opportunities and creative ways to accelerate adoptio

Datadog Incident Response is an end-to-end incident operations solution native to Datadog’s unified observability and security platform. It brings the entire incident lifecycle — from alert to resolution — together in one place so engineers can respond fast with confidence instead of losing time switching between disconnected monitoring, paging, and incident tools. As a Product Marketing Manager (PMM) - Incident Response, you will develop go-to-market strategy for new products and features, create the content that enables our sales and partner teams, and touch on all areas of the business while helping move Datadog forward. We give our Product Marketing Managers the opportunity to collaborate, investigate, and idealize how we can gear our product strategy to yield the highest results. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive the go-to-market strategy for Datadog Incident Response products, such as Incident Management, On-Call, and Incident AI as an expert of your product area. Launch new features with compelling messaging and positioning, developing assets such as slide decks, blogs, product demos, webinars, and solution briefs. Develop high-impact sales enablement assets (battlecards, pitch decks, demos) grounded in deep market and competitive insights. Partner with cross-functional teams to execute campaigns across webinars, paid media, organic channels, and sponsored events. Drive customer marketing initiatives including case studies, testimonials, and

About the Job: We’re looking for an Engineering Manager to lead LaunchDarkly’s Cloud Engineering team, the team responsible for the foundational infrastructure our products and engineering teams depend on. Cloud Engineering owns LaunchDarkly’s AWS accounts and networking, multi-region Kubernetes infrastructure, Terraform and GitOps workflows, CockroachDB operations, disaster-recovery capabilities, and FedRAMP infrastructure posture. The team is small, senior, and recently rebuilt. This is a frontline leadership role for a manager who treats operational health as a top priority, leads calmly through incidents, and creates leverage through software, automation, and reliable paved paths. In your first year, you’ll lead a marquee infrastructure insourcing program from planning through completion. The program’s cost savings will help fund additional team growth, giving you the opportunity to deliver meaningful business impact while strengthening the infrastructure behind LaunchDarkly’s next stage of scale. This role combines people leadership, operational ownership, and technical judgment. You do not need to be the most senior individual contributor in the room, but you should be comfortable partnering with experienced engineers, guiding tradeoffs, and creating an environment where the team can do its best work. Responsibilities: Lead and develop a senior Cloud Engineering team, providing clear expectations, coaching, feedback, performance management, and career-development support. Own the operational health of LaunchDarkly’s cloud infrastructure, including incident response, on-call health, service-level objectives, resilience, and disaster recovery. Launch and deliver a multi-quarter infrastructure insourcing program, including sequencing work, managing dependencies, communicating milestones, and ensuring a successful transition. Guide technical priorities and tradeoffs across AWS infrastructure, networking, multi-region Kubernetes, infrastructure as code, GitOps, dat

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. In this role you will Lead and grow the team Manage and coach a team of Technical Support Engineers Set clear expectations for technical depth, response quality, and ownership, and give direct feedback Design a coverage model that works across time zones, including on-call and escalation paths Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes Own and report the team's core metrics: CX, time to resolution, escalation rate, and more Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand