IT Customer Service Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is seeking a Desktop Support Analyst to join a leading healthcare organization supporting a high-volume mail order pharmacy operation. This is not an entry-level role — we're looking for an experienced analyst who can operate independently, troubleshoot complex hardware/system issues with minimal oversight, and serve as a technical resource for junior team members. This individual will provide onsite and remote technical support across a large pharmacy operation, supporting both front-office pharmacy staff (agents, pharmacists, technicians) and backend warehouse/dispensing teams where system uptime directly impacts patient-facing operations. The role also extends remote support to corporate employees across multiple states and serves as an escalation point within a regional support queue. What You'll Do Serve as an escalation point for Tier 1/Tier 2 issues across a regional support queue, resolving complex hardware, OS, and peripheral issues Support front-office pharmacy staff (~15 associates) and backend warehouse/dispensing operations where downtime has direct operational and patient-care impact Diagnose and resolve issues across PCs, monitors, barcode scanners, laser and label printers, and other pharmacy-specific peripherals Own IT asset lifecycle management: inventory tracking, equipment disposal coordination, a

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. Some of the main responsibilities of this position include: Imaging laptops/desktops, installing software, packing, and prepping for shipping. Receiving equipment and assisting with data recovery. Perform Inventory management duties such as updating ServiceNow Hardware Asset Management (HAM) and QuickBase. Distributed desktop support. Desktop and infrastructure maintenance. Installation services Problem resolution and help desk support. Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned. Facilitate communication amongst customers, team members, and other AIS areas. Supports and tests IT Technology and provides feedback to appropriate AIS Units. Participating in research of nonstandard product solutions to meet customer needs. Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Rea

Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. Client Service Analyst Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Collaborate with the Client Success Manager to ensure client satisfaction. Become a product expert with the support of our internal teams. Educate clients on product features and enhancements using virtual technology. Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment. Proactively seek opportunities to broaden client knowledge

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are looking for a growth-minded IT professional to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company. What You'll Do: Provide remote troubleshooting for devices with airport operations personnel. Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely. Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices). Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality. Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues. Escalate issues to third-party vendors and coordinate on-site visits for timely resolution. Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations. Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs. Utilize existing runbooks and suggest updates or creations

About Iovance Biotherapeutics, Inc. Iovance Biotherapeutics , Inc. is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. Amtagvi® (lifileucel) is the first FDA-approved, one-time treatment for previously treated advanced melanoma, now approved in three global markets and available at more than 95 authorized treatment centers. The Iovance TIL platform spans registrational trials and next-generation programs in additional solid tumors, including gene-edited and IL-12 tethered TIL therapies, next-generation IL-2, and precision immuno-oncology approaches. As the first and only company to take TIL therapy from concept to a broadly accessible commercial treatment, Iovance operates as an end-to-end cell therapy company, anchored by fully owned, centralized U.S.-based manufacturing that is scaled to serve thousands of cancer patients worldwide each year. For more information, please visit www.iovance.com . Amtagvi® and its accompanying design marks, Proleukin ® , Iovance ® , and IovanceCares™ are trademarks and registered trademarks of Iovance Biotherapeutics, Inc. or its subsidiaries. All other trademarks and registered trademarks are the property of their respective owners. Information on Iovance’s broad, industry-leading patent portfolio is available on the Intellectual Property page on www.iovance.com . Overview The IT Support Analyst II will play a key role in supporting on-site Iovance staff in Philadelphia, as well as other U.S.-based Iovance offices remotely. The ideal candidate will bring strong troubleshooting, communication, and customer service skills to help resolve IT helpdesk tickets and maintain reliable end-user technology across the organization. **Please note that this position is fully onsite at our Manufacturing Facility** Essential Functions and Responsibilities Provide support for the

Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. Clinical Content Analyst Clinical Architecture is seeking a Clinical Content Analyst in the Indianapolis, IN area to join our team. This role will be responsible for developing standards-based structured content offerings that complement our world class software solutions. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Primary responsibilities involve usage of proprietary software to perform the following: Development and maintenance of value sets, rule-based logic, ontologies, term mappings, and other content assets. Management of periodic publication processes. Adhere to, improve upon, and/or define editorial policies and standard operating procedures. Secondary responsibilities may include the following, depending on skillset: Assist clients with implementation and services delivery. Demonstrate subject matter expertise and thought leadership to the industry through marketing and consultative sales activities. Engage with clients and/or prospects (with occasional travel if desired and justified as a business need). Qualifications Required: Minimum education: Bachelor’s degree (e.g., Bachelor of Science). 1 year o