IT Support Technician Intern

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Provide best-in-class customer service and technical support for our employees Deploy laptops as part of onboarding and refresh cycles Assist with new hire orientations covering policies, best practices and services used within Datadog Handle general ticketing, account management, and problem escalation Maintain hardware and software inventory Work with global counterparts to improve processes and consistency across the org Support unified communications needs for Datadog employees in conference rooms and other common areas Create and maintain internal and user facing documentation Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows. Participate in deployment and security related projects Participate in the IT Support on call rotation Who You Are: 1+ years of experience in an IT Support role, preferably supporting a corporate environment You love working in a team and helping people You have a genuine curiosity about AI trends and enjoy discovering new ways to automate r

The AI platform is responsible for all AI infrastructure across Datadog. Our mission is to provide tools and platforms that enable data scientists and engineers to conduct large-scale training and inference with ease. We support products such as Bits AI , LLMObs and all our AI research . As an engineering manager for the Training & Serving team, you’ll join a new and fast growing team and organization. You will support building and scaling the team, define our technical vision and help shape the roadmap. Your team will lead the charge on multiple critical technical challenges: distributed training of foundation models, serving at scale, designing the user experience. You’ll work closely with sister teams in the AI platform organization ensuring a seamless AI development cycle. You’ll also partner with the Applied AI org and with Datadog infrastructure & tooling teams to build out systems from the ground up. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Manage and grow the Training & Serving team, directly managing 10+ engineers Define our technical roadmap in alignment with AI platform goals and the Applied AI team roadmap. Work with our core platform teams to tailor Datadog's storage, infrastructure and data pipelines to our needs Create a strong team culture aligned with our engineering standards and our customer focus Participate in hands-on work: Code reviews, design reviews and some coding Who You Are: Previous experience (1+ years) leading software engineering teams, as a tech lead or people manager Strong technician with a mix of backend, data engineer and infrastructure experience who is interested in remaining a hands-on leader Excellent leader with strong

The Recruiting team is responsible for growing our teams at Datadog with great people in multiple technical and business areas. Our Recruiters are strategic business partners, matchmakers, sellers, and marketers who have strategic relationships with the leadership team. As an Emerging Talent Recruiting Coordinator, you have a high-impact role with significant visibility and the opportunity to make a real difference in Datadog's future as you support hiring efforts for technical intern and early career positions. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Organize all facets of a candidate’s interview process: scheduling interviews, managing communication workflows, sending offer letters and managing onboarding tasks at a high volume during peak recruiting season Coordinate end-to-end logistics for the intern program, including travel, onboarding, recruiter meetings, manager feedback, and conversion offers Manage job opening and job posts in our applicant tracking system, ensuring all externally publicized information is accurate and compliant Provide exceptional experiences for all candidates Partner with Global Intern Program Manager to plan and execute intern events, partnering with external vendors for offsite events and internal Office Ops and IT teams for onsite activities. Support the training of new interviewers to scale interview panels Assist with interviewer capacity planning to ensure a smooth and efficient hiring process &

The Recruiting team is responsible for growing our teams at Datadog with great people in multiple technical and business areas. Our Recruiters are strategic business partners, matchmakers, sellers, and marketers who have strategic relationships with the leadership team. As an Emerging Talent Recruiting Coordinator, you have a high-impact role with significant visibility and the opportunity to make a real difference in Datadog's future as you support hiring efforts for technical intern and early career positions. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Organize all facets of a candidate’s interview process: scheduling interviews, managing communication workflows, sending offer letters and managing onboarding tasks at a high volume during peak recruiting season Coordinate end-to-end logistics for the intern program, including travel, onboarding, recruiter meetings, manager feedback, and conversion offers Manage job opening and job posts in our applicant tracking system, ensuring all externally publicized information is accurate and compliant Provide exceptional experiences for all candidates Partner with Global Intern Program Manager to plan and execute intern events, partnering with external vendors for offsite events and internal Office Ops and IT teams for onsite activities. Support the training of new interviewers to scale interview panels Assist with interviewer capacity planning to ensure a smooth and efficient hiring process Partner with internal and cross-functional team members to improve processes Develop stakeholder relationships with recruiters, people business partners, people coordinators, and hiring managers, maintaining effective and proactive communication Support the onboarding of new team members, deliver informative sessi

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who You Are: 5+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role within an enterprise environment Skilled at navigating multi-stakeholder environments and adapting communication style t