Knowledge Management and Training Project Intern

POSITION SUMMARY: The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. This is a clinic based position in ( Austin, TX ) Job offer is contingent upon pre-employment requirements for the assigned clinic. PRIMARY RESPONSIBILITIES PHLEBOTOMY SERVICES: Perform venipunctures to obtain blood specimens with precision and care. Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs. PATIENT CARE COORDINATION: Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements. Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care. Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans. ADMINISTRATIVE AND OPERATIONAL MANAGEMENT: Act as the primary liaison for accounts and Sales, documenting all interactions,

POSITION SUMMARY: The Supervisor of the clinical laboratory is a member of the Operations Department whose role is to oversee employees' performance and serve as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor is responsible for daily supervision of lab staff performing duties such as laboratory testing and data review. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. The supervisor works closely with the manager to ensure company and team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines. PRIMARY RESPONSIBILITIES: • Provides direct supervision to professional individual contributors and/or skilled, support individual contributors • Ensures production work is consistently completed according to department goals. • Administers company policies that directly affect subordinate employees. • Monitors team members to ensure adherence to SOPs and safety procedures • Oversees training and development of all staff members • Document nonconformances and all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor. • Handles employee issues in collaboration with the department manager and Human Resources. • Ensures alignment with team for reasoning behind instructions/processes and changes • Plans and leads shift meetings. Meets regularly with individual team members to discuss goals and progress • Go-to person when manager is not present. • May assist lab team in day-to-day tasks • Keeps team morale up and maintains professionalism of team members, including by acting as role model. • Identifies trends and issues and effectively executes solutions • Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support. • Performs other duties as assigned.

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON As the Senior Manager of Customer Education, you will lead the strategy, development, and delivery of the programs and resources that help Qualia customers build proficiency, adopt our products, and achieve long-term value. You will oversee Qualia’s customer education ecosystem, including Qualia University, the Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one instructor-led training. You will also lead the growth of Qualia’s new paid customer training service, developing the programs, operating models, and delivery standards needed to scale training as a consistent and valuable professional service. This role will be responsible for creating a connected customer education strategy across self-service, digital, and live learning channels. You will ensure customers can easily find accurate, relevant, and role-specific education while helping the team prioritize the programs and content that have the greatest impact on customer adoption, proficiency, satisfaction, and long-term success. You will lead a multidisciplinary team responsible for customer content, knowledge management, digital learning, and customer training. You will partner closely with Product, Product Marketing, Customer Success, Support, Professional Services, Sales, Operations, and other stakeholders to translate customer needs, product changes, and business priorities into s

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now… Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies t

POSITION SUMMARY: On site position in Austin, TX Clinical Data Operator accessions patient samples according to standard operating procedures (SOP) with high efficiency and accuracy. Shift: Tuesday - Saturday, 7am-330pm. Hourly rate starts at $18. PRIMARY RESPONSIBILITIES: Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning. Accession samples with high accuracy and efficiency. Accurately enter patient data into the Laboratory Inventory Management System (LIMS). Ensure that the information in LIMS is up-to-date. Scan test requisition forms and attached paperwork. Ensure that all paperwork belong to patient and upload to case. Protect patient health information (PHI) at all times to ensure compliance with HIPAA and privacy policies. Perform safe and proper handling of samples (blood, buccal, and tissue). Maintain tidiness of workstations and lab. Maintain familiarity with standard operating procedures (SOP) and quality standards determined by the clinical laboratory. Perform safe and proper handling of tools provided to open packages and kit boxes. Sort packages at the dock upon arrival of packages and bring packages up to the lab. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. Performs other duties as assigned. QUALIFICATIONS: High School Diploma (or equivalent) required. 0 - 1 year of industry related experience. Previous computer experience is required. Previous data entry experience is preferred KNOWLEDGE, SKILLS, AN

POSITION SUMMARY: Assists in analyzing specimens and maintains equipment in good operating condition. PRIMARY RESPONSIBILITIES: • Assist in testing of patient samples according to standard operating procedure. •Meet expected performance metrics within role as applicable. • Responsible for maintaining updated understanding and knowledge of methods performed in the lab • Provide guidance for new team members. • Follows GLP (good laboratory practice): maintain clean and organized workspace • Completes training and other deadlines on time. • Recognizes, escalates, and troubleshoot equipment malfunctions and common processing errors according to the laboratory’s standard operating procedures • Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor • Communicates with team and other departments on various platforms (including via e-mail) • Provides feedback on day-to-day schedule and tasks to lead/supervisor • Assists teammates in completing daily tasks • Maintains equipment and instruments in good operating condition (such as calibration and expiration date) • Maintain sufficient inventory of material, supplies and equipment in the laboratory for performance of duties. • Participate in Continuous Improvement Projects (TAG, 5S) • Conducts himself/herself in a professional manner • Adheres to Departmental Expectations • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. • Must maintain a current status on Natera training requirements. • Performs other duties as assigned. QUALIFICATIONS: • BS/BA in a biological science or a related field • 0-2 years of industry-related experience KNOWLEDGE, SKILLS, AND