Lab Operations Engineer, Systems Integration | Consumer Devices

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Systems Integration team is critical in this mission, turning complex hardware-software development into reliable product signals. Lab Operations is the physical backbone of that work: we build and maintain the device fleets, test environments, and hardware-in-the-loop labs that let teams test repeatably, understand failures, and ship with confidence. About the Role As a Lab Operations Manager, Systems Integration , you will own the day-to-day operation of a large-scale consumer device test lab. This is a hands-on operations leadership role: you’ll keep device fleets, test rigs, lab infrastructure, inventory, provisioning, maintenance, and logistics running smoothly so engineers and QA technicians have reliable environments for validation and release testing. We’re looking for someone who is highly organized, technically hands-on, comfortable with consumer electronics and lab equipment, and experienced operating complex physical test environments at scale. Because this is a new category of devices, you’ll have the opportunity to build the lab operating model early—shaping the systems, standards, and workflows that support products from prototype through launch. In this role, you will: Own device fleet and inventory: Manage configuration, deployment, tracking, lifecycle, and accurate asset records for a large fleet of consumer devices and test

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Systems Integration team is critical in this mission, turning complex hardware-software development into reliable product signals. We build the shared infrastructure, tooling, and lab environments that let teams test quickly, understand failures, and ship with confidence. About the Role As a Systems Integration Manager , you will lead the team responsible for device validation infrastructure, test automation, developer tooling, and lab operations. This is a player-coach leadership role: you’ll set technical and operational direction, build and develop a team of engineers and lab operations professionals, and stay close to the architecture and hardest systems problems. You will partner closely with device software, OS, firmware, hardware, reliability, QA, and release infrastructure teams to define validation strategy, improve release readiness, and ensure our test environments and quality signals scale with the product. Because this is a new category of devices, you’ll have the rare opportunity to build the validation foundation early—shaping the systems, standards, and operating model that will support products from prototype through launch. We’re looking for a leader who combines strong technical judgment with people leadership, operational rigor, and experience building reliable systems for complex hardware-software products. This role is b

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Enterprise Platform team builds the systems that help our GTM teams bring OpenAI products to customers at scale. This role sits close to our emerging ads business, partnering with Ads Sales, Operations, Product, Finance, Legal, and Engineering to create reliable workflows for advertiser lifecycle, campaign readiness, approvals, and revenue operations. About the role Our GTM team helps customers understand the transformational potential of OpenAI’s models, and our internal systems should make that work faster, cleaner, and more intelligent. We’re looking for a Salesforce Ads Systems Engineer to design and build the Salesforce foundation for our ads business. You’ll partner with Ads Sales, Ads Operations, Product, Finance, Legal, and data teams to turn complex advertiser and campaign workflows into scalable, auditable systems. This is an execution-heavy, builder role. The primary charter of this role is ads GTM systems: advertiser account and opportunity workflows, campaign/order readiness, approvals, integrations, and automation that keep ads motions moving cleanly from pipeline through launch, billing, measurement, and reporting. In this role, you'll: Build Salesforce solutions for ads GTM : Develop user experiences, objects, automations, and guardrails that help Ads Sales and Operations manage advertisers, opportunities, insertion orders, campaign readiness, approvals, and launch handoffs with high data quality. Engineer integrations across the ads stack : Connect Salesforce with ads platforms, product catalogs, pricing/rate-card systems, data warehouses, billing tools, measurement workflows, CLM, and e-signature systems so advertiser and campaign data stays accurate and audit

About the Team The Cooperative AI team is scaling OpenAI with OpenAI. We are building an AI powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale. About the Role We’re looking for Software Engineers who're passionate about blending production-ready platform architecture with new tech and new paradigms. You’ll push the boundaries of OpenAI’s newest technologies to enable interactions and automations that are not only functional, but delightful. We value proactive, customer-centric engineers who can get the foundational details right (data models, architecture, security) in service of enabling great products. In this role, you will: Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems Collaborate closely with engineers, data scientists, information systems architects, and internal customers to understand th

About the Team The Scaling team is responsible for the architectural and engineering backbone of OpenAI’s infrastructure. We design and deliver advanced systems that support the deployment and operation of cutting-edge AI models. Our work spans system software, networking, platform architecture, fleet-level monitoring, and performance optimization. About the Role We’re hiring an SW Engineer to enable production workloads and end-to-end testing on new platforms. This role will include creating new test harnesses and platform stress benchmarks, porting existing inference and training workloads to new, sometimes early-access, systems/hardware, analyzing performance and bottlenecks, and characterizing the end-to-end behavior of new systems (compute, comms, storage, control plane, and failure modes). Key Responsibilities Port and validate key inference and training workloads on new platforms/SKUs as they arrive; drive correctness, performance, and stability to an internal readiness bar. Build a suite of benchmarks and stress tests that capture real E2E behavior of our workloads by exercising all aspects of a system, including CPU, GPU, memory subsystem, frontend, scale-up, and scale-out networking (including WAN traffic, NVlink and RDMA collectives), storage, thermals, and any other relevant parts. Deep-dive performance on distributed training/inference: Collective performance and tuning (across NCCL/RCCL and internal libraries) Overlap of compute/communication, kernel-level bottlenecks, memory bandwidth and scheduling effects Create repeatable test harnesses that run in CI / lab environments and produce actionable outputs (pass/fail, performance score, regression detection). Partner with systems + fleet bring-up engineers to ensure the platform is not only stable and performant, but also operationally usable and scalable (containerization, K8s integration, telemetry hooks, failure triage loops). Work cross-functionally with vendors and internal stakeholders by producing

About the team: OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the role: We are seeking an experienced Optical Network Engineer to lead Laser related work within our optical interconnect efforts for large-scale compute systems. The role also requires broad, hands-on optical validation experience across IM/DD-based interconnects, working from lab characterization through production readiness and scaled deployment. In this role you will: Drive laser-focused requirements and technical direction within the broader optical interconnect roadmap. Lead evaluation and validation of optical components and subsystems, including laser-based elements, in lab and production-representative environments. Support end-to-end optical testing for IM/DD interconnects (e.g., module/system bring-up, characterization, debug, and readiness for scale). Work with external partners to align on development milestones, performance targets, and quality expectations. Own technical issue triage and resolution across performance, reliability, and manufacturability topics. Collaborate across internal teams to support integration, rollout, and operational success at scale. You might thrive in this role if you have: Strong experience in laser-focused optical engineering (development, validation, manufacturing readiness, or field support). Broad hands-on background with IM/DD optical technologies and optical test/debug workflows. Experience working with external suppliers/manufacturing partners and production-oriented execution. Demonstrated ability to debug complex t