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Active1d ago

Lead Consultant — Customer Experience

Gallup·📍 Chicago, IL or Remote, United States

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

$100K – $145K/yr

Role overview

Job description

Go beyond measuring customer experience. Change it. As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes. What You’ll Do Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action Partner with account teams to uncover and activate customer experience growth opportunities across Gallup’s client portfolio Diagnose complex customer challenges and shape customized solutions, from initial discovery and proposal development through implementation and delivery Measure customer engagement, introduce service values, enhance brand reputation and

…

What they are looking for

Skills & requirements

Qualification

We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law

Department · Workplace Advisory

Gallup logo

Hiring company

Gallup

Consulting

Gallup is more than management consulting. Learn how our understanding of the human experience helps clients and the billions they serve thrive.

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