LEAD - OPERATIONS EXCELLENCE

Lead Operation Excellence Address: Kalwa Works,Thane Belapur Road, Airoli 400708 Facility: SIEMENS - IN-KALA0 Qualification: Graduate Experience: 10 - 12 years Source: Sodexo India | Job Code: IJP572572

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Support Operations Excellence team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and y

This role acts as an internal consultant and opex partner for Global Business Services helping business and operations leaders diagnose complex service delivery challenges and convert them into practical measurable improvement programs. The role is responsible for assessing end-to-end processes identifying improvement opportunities developing business cases shaping solution options and enabling sustainable adoption across shared services operations. Working closely with business operations leaders process owners functional stakeholders technology teams and support functions the Ops Excellence lead helps strengthen productivity quality cost controls customer experience and service performance. The role combines consulting-led problem solving Lean Six Sigma / Operational Excellence practices stakeholder facilitation change adoption benefits tracking and executive-ready communication to embed a culture of continuous improvement and value realization. Address: Sodexo India on Sites Solutions Pvt Ltd, 5th Floor 509, Topiwala Centre, Off S V Road, Near BMC Market, Goregaon (West), Mumbai - Facility: SBS Support Support Qualification: Graduate Experience: 12 - 15 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP564804

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the travel industry excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: ● Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. ● Conduct regular performance reviews, identify training needs, and create development plans for team members. ● Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). ● Manage team schedules and ensure adequate staffing levels to meet customer demand. ● Foster a positive and collaborative team environment. Customer Experience: ● Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). ● Handle escalated customer issues and complex inquiries. ● Identify and address trends in customer complaints and feedback. ● Proactively identify opportunities to improve the customer experience. Operational Excellence: ● Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. ● Implement process improvements and best practices to enhance team productivity and customer satisfaction. ● Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Location: Delhi Business Unit: Research Core Function: Operations Key Responsibilities: Lead and deliver strategic market research and consulting engagements, including market opportunity assessments, product feasibility studies, market entry strategies, competitor benchmarking, and go-to-market (GTM) initiatives Analyze client business challenges and research requirements, conducting primary and secondary research to generate actionable insights, market forecasts, industry analyses, and strategic recommendations Develop and present high-quality research reports, business presentations, and data-driven market intelligence, translating complex information into clear and impactful insights Support business development efforts by acting as a subject matter expert, contributing to client discussions, preparing proposals, case studies, white papers, and identifying new growth opportunities Manage client relationships and project execution, collaborating with senior stakeholders, cross-functional teams, and external consultants to ensure timely delivery of high-quality outcomes Lead, mentor, and develop team members by fostering a collaborative, high-performance culture, encouraging innovation, continuous learning, and operational excellence Key Requirements: 10+ years of experience in market research, business advisory, and GTM strategy consulting with postgraduate degree

The Lead Operations is responsible for overseeing the operations of the PSP Hydro facility in Chitravati, Andhra Pradesh. This role is pivotal in ensuring optimal power generation, operational efficiency, and continuous improvement within the pump storage plant. The position aligns with Adani Group’s mission to drive sustainable energy solutions and supports PSP Hydro’s strategic focus on operational excellence, risk management, and stakeholder collaboration Source: Adani Group | Job ID: 58881