Lead Publishing Producer

Customer Support Lead Location: Irvine, CA (On-site) | Type: Full-Time ROLE OVERVIEW We are seeking a Customer Support Lead to serve as our internal owner of customer support operations across multiple live-service titles. This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across at least three active game titles. You will own the full support operation from SLA oversight and vendor performance to escalation handling, knowledge management, and player-facing support quality. You are a seasoned CS professional who has operated in live-service gaming environments, understands the pace and complexity of managing player support at scale, and knows how to get results through vendor partners. You are organized, data-driven, and a clear communicator who can represent support needs both internally to leadership and externally to vendor partners. KEY RESPONSIBILITIES Vendor Management & Accountability Serve as the primary NC America point of contact for all CS vendor partners, managing relationships across multiple titles. Define, track, and enforce SLAs, KPIs, and quality benchmarks; hold vendors accountable to agreed performance standards. Conduct regular vendor reviews, provide structured feedback, and drive continuous improvement across support operations. Identify and escalate vendor performance risks proactively, partnering with internal stakeholders to resolve gaps. Player Support Operations Own the end-to-end support experience for players across titles, ensuring quality and consistency regardless of which vendor handles the queue. Monitor ticket volume, queue health, and response times; surface trends and flag emerging issues before they become player-facing crises. Manage player escalations, including VIP and high-visibility cases, ensuring they are handled with appropriate urgency and care. Serve as the inte

InnoPhase Inc., DBA GreenWave Radios™, is at the forefront of innovation in Open RAN digital radios. Our cutting-edge solutions, powered by the Hermes64 RF SoC, are designed to enhance network energy efficiency while dramatically reducing operational expenses, with purpose-built silicon that is the heart of ORAN-based active antenna arrays. Headquartered in San Diego, California, GreenWave Radios™ has established itself as a pioneer in delivering power-efficient digital-to-RF solutions. The company is supported by a talented team of over 100 engineers spread across four global R&D facilities. With an extensive portfolio of more than 120 global patents, GreenWave Radios™ continues to push the boundaries of radio technology and innovation. To learn more about GreenWave Radios™ and hear what our employees have to say, visit the GreenWave™ certification profile at GreatPlacetoWork.com or explore our Home - GreenWave Radios website. About the Role We’re looking for an experienced Principal Engineer/Manager to lead a small, high-impact team building next-generation cellular infrastructure radio Front Haul Gateway (FHGW) solutions in both FPGA and ASIC. You’ll own everything from architecture through production—defining features, authoring device specifications, and driving the design flow for high-performance programmable logic with embedded Linux-based wireless communications software. This is a senior technical leadership and management role with direct influence on our market-leading cellular infrastructure products, working hands-on alongside experts across design, verification, firmware, and system engineering. What You’ll Do Lead and mentor a small team of FPGA/ASIC design engineers, including resource planning, project scheduling, and technical mentoring/oversight Own solution architecture end-to-end—taking marketing requirements and translating to product specifications through production-quality programmable logic design, verification and ha

About the Role NC America's Marketing team is bringing two new shooter titles to market across NC's portfolio. As we grow this slate, we're looking for a Senior Marketing Project Manager to serve as the operational backbone of our brand marketing efforts — the person who turns ambitious campaign ideas into clean execution, on time and on budget. This is a high-visibility, highly cross-functional role. You'll partner directly with PR, Community, Social, Influencer, and Partnerships teams, manage agency and vendor relationships, and give leadership the visibility they need to make fast, confident decisions. If you love bringing order to complexity and want real ownership over how marketing campaigns come together, this role is built for you. What You'll Do Campaign & Project Leadership Own the marketing development process end-to-end — from initial concept through final integrated plan — ensuring scope, objectives, and deliverables are clearly defined for leadership review. Build and maintain detailed project timelines and work-back schedules, tracking progress against milestones and deadlines. Proactively flag dependencies, risks, and roadblocks, and drive timely resolution with the right stakeholders. Budget & Asset Operations Track the NC Marketing budget and actuals, monitoring spend to keep projects on time and within parameters set by leadership. Build and run a central system for tracking creative assets, both developed internally and received from strategic partners. Maintain clear documentation of asset rights, usage limitations, and expiration dates, working closely with our legal and business affairs partners to keep all marketing activity compliant. Cross-Functional Collaboration Partner with PR, Community, Social, Influencer, and Partnerships teams to build cohesive campaigns across every touchpoint. Lead channel integration, making sure plans are aligned and consistent across every marketing channel. Coordinate legal, business, and stakeholder ap

The Position CallRail is looking for a Web Producer. At CallRail, our website is at the heart of our customer experience and business growth, and we are looking to add a driven, detail-oriented Web Producer to our Marketing team. Reporting to the Manager, Website Strategy, this position will be responsible for managing daily website updates and supporting accessibility, performance, and site troubleshooting efforts. This role requires a CMS expert with working knowledge of web best practices around accessibility, analytics, and UX. The ideal candidate enjoys hands-on publishing work and has a passion for building, growing, and optimizing a best-in-class website. What You'll Do Create, maintain, and update website content using a CMS; serve as the primary point of contact for content changes Perform regular content QA to catch issues before and after publishing Partner closely with our UX Designer to translate Figma designs into new pages Partner with Engineering to set up and execute A/B tests within the CMS Implement approved pricing and parameter changes within the CMS Handle minor coding and troubleshooting for page-level issues Lead web accessibility efforts, including audits, compliance, and remediation Monitor page-level performance metrics and provide insights and recommendations Collaborate closely with Marketing stakeholders, Design, Product, and Engineering Perform regular full website QA and maintenance to ensure our site is functioning properly at all times What You'll Need Relevant experience in web production, working in a CMS (Builder.io) Solid understanding of HTML/CSS/JavaScript Working knowledge of Figma and experience translating designs into working pages Knowledge of web accessibility standards (WCAG) and remediation practices Experience with web analytics tools (Google Analytics, Google Tag Manager) Experience running or supporting A/B tests Knowledge of web best practices Experience using project management tools (Asana) C

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. What You'll Do: Commission a high volume of artwork by identifying freelance illustrators, providing ongoing art direction, maintaining strong partner relationships, and delivering regular status updates to the Lead Art Director and Producer. Apply a strong eye for detail and a solid understanding of artistic fundamentals to source and deliver high-quality artwork aligned with Dungeons & Dragons publishing schedules and brand standards. Collaborate with department leaders and participate in brainstorms focused on future Dungeons & Dragons creative initiatives and workflow/process improvements. Present updates to leadership by showcasing work and clearly contextualizing it within the broader visual strategy. What You’ll Bring: 2+ yrs commercial art experience. A portfolio demonstrating strong creative vision with a cinematic lens. Strong communication skills and capable of giving and receiving feedback. High attention to detail and organization skills Deep knowledge of current fantasy illustration market/talent and modern print/press techniques and processes. Have an interest in discovering diverse, emerging artists Adept in Adobe Photoshop, proficient MS Office (Word, Excel, Powerpoint, Outlook). Nice to Have: Familiarity with accessibility standards in publishing or interactive storytelling. Knowledge of D&D’s tone, audience, and content structure, or similar genre entertainment brands. Comfortable working across print, digital, and marketing platforms as needed. Love for entertainment, other TTRPG brands, and explori

About the Team OpenAI’s Education team is building products and programs that advance how people learn with AI. We work across students, educators, institutions, and education communities to help people use AI thoughtfully and effectively. About the Role We’re looking for an Education Content Marketing Lead who combines exceptional editorial and curriculum judgment with strong content-marketing instincts, a builder’s mindset, and an engineer’s approach to scale. You’ll create high-quality content and the systems that move it from idea to published asset quickly and consistently. This is a hands-on role spanning long-form editorial, curriculum, video, visual content, channel strategy, and content operations. You’ll turn strategic briefs and expert input into useful work for students, educators, institutional leaders, and education communities; grow the channels that reach them; and use data to improve both the content and the engine behind it. Education needs a coherent, measurable content engine across audiences, formats, and channels. This role will turn fragmented requests and one-off production into a prioritized portfolio, reusable workflows, dependable creative capacity, and education-specific channels that compound over time. The goal is not simply to produce more content, but to create work that earns attention, supports learning and engagement, and improves through evidence. In This Role, You Will Build and continuously improve a scalable content operating system spanning intake, prioritization, resourcing, production, review, publishing, versioning, and reuse. Apply an engineer’s mindset to map dependencies, remove bottlenecks, automate repeatable work, create modular templates and playbooks, and maintain clear quality standards. Maintain a single source of truth for the roadmap, editorial calendar, briefs, source material, production status, approvals, assets, and metadata. Produce and edit content across formats, including long-form articles, blogs, case