We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform. Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs. Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements. Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations. Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams. Create executive-level summaries and insights that tie platform usage to business outcomes. Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing Who You Are: You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space. You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP)
Salary not disclosed
Check market pay for comparable Delivery Solutions Architects Manager roles before applying.
Role overview
Job description
FEQ427R546 You will build and lead a team of Delivery Solution Architects (DSAs) responsible for the post-sales success of Databricks' customers. This is one of the most consequential delivery leadership roles in the company. The customers in your portfolio and your team's work directly determine how quickly Data and AI transform how they do business. As a DSA Manager, you set the technical strategy across your portfolio, decide where to invest your team's capacity, and partner with Sales, Pre-Sales, Professional Services, and our Systems Integrator ecosystem to move use cases from kickoff to production. You are a hands-on technical sponsor and trusted advisor to a select group of customers, including their C-suite. You build the systems, operating cadences, and playbooks that make your team and the broader DSA practice sharper over time. The DSAs you lead are senior technical talent, dr
…What they are looking for
Skills & requirements
Qualification
What we look for: 5+ years of experience managing a customer-facing technical team (DSA, Solution Architect, Technical Account Manager, Customer Success Engineer, or equivalent); Track record of overachievement against quota, Goals or similar objective targets Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience Can travel up to 30% when needed About Databricks Databricks is the Data and AI company; government license for such positions, and Employer may decline to proceed with an applicant on this basis alone
Department · Field Engineering - FE Invested DSA

Hiring company
Databricks
Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data + AI Platform.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
🔔 Get job alerts
New Manager, Delivery Solutions Architects jobs in Sao Paulo, BRA, Brazil, straight to your inbox.
No spam · Unsubscribe anytime