Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Business Operations Manager is a hands-on business operator who partners with the General Manager and leadership team to strengthen business performance, operating discipline, and execution of strategic priorities. The role combines business operations with executive operations by translating data into insights, coordinating leadership operating rhythms, preparing decision-ready materials, and driving follow-through on cross-functional initiatives. This role owns recurring reporting and selected programs end to end, manages defined workstreams within broader initiatives, and serves as a trusted coordination point across leadership and functional teams. Key Responsibilities: Deliver regular business reporting, translating performance trends and risks into clear, actionable insights Analyse commercial performance to identify opportunities, challenges, and areas for improvement Partner with Sales, Marketing, Product, and Finance to align KPIs, targets, and performance measures Ensure accurate, consistent, and reliable data and management reporting across the business Coordinate key business planning and review activities, ensuring clear decisions, ownership, and follow-through Prepare executive presentations, briefings, and business updates, turning complex information into clear recommendations Track key priorities, actions, and decisions, ensuring progress, accountability, and visibility acr
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Role overview
Job description
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
Essential Key Responsibilities:
Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance.
Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements.
Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery.
Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays.
Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations.
Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities.
Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.
Essential Skills:
At least 8 years’ relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years’ experience leading or supervising a team.
Strong knowledge of commercial contracting principles and contract administration practices.
Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
Experience creating process documentation and managing operational workflows.
Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies.
Strong attention to detail, organization, prioritization, and problem-solving skills.
Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions.
Demonstrated leadership skills in managing and motivating teams.
Proficiency in Microsoft Office Suite skills
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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What they are looking for
Skills & requirements
Department · Sales Support
Hiring company
Dun & Bradstreet India
Education
Verified business data and persistent identity help you reduce risk, improve decisions, and drive growth across your organization.
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