Manager, Salesforce Integration

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Supply Chain Data Engineer & Integration Specialist, Amsterdam Adyen is looking for a Supply Chain Data Engineer & Integration Specialist to join our team in Amsterdam. This high-impact role is positioned at the center of our operational systems landscape. You will own the technical architecture and data pipelines connecting our new Enterprise Performance Management (EPM) platform, Pigment, with our broader enterprise layers (Workday, Salesforce, Big Data Platform, Looker) and our global third-party logistics (3PL) warehouse networks. This is an exceptional opportunity to build sustainable, long-term technical capability within our Supply Chain function. You will lead the technical integrations for upcoming warehouse expansions in key growth markets, directly enabling business expansion. What you’ll do Build & Maintain Data Pipelines: Architect, implement, and monitor robust, production-grade data pipelines that feed our planning platforms, ensuring that clean operational data reliably reaches Pigment in the exact shape required. Industrialize POC Integrations: Take our initial automated prototype connections and harden them into scalable, secure, and production-ready enterprise integrations. Integrate Key Enterprise Systems: Establish and maintain seamless system-to-system connections linking Pigment with Workday (Finan

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Revenue Operations - Technology Team We’re expanding our team and looking for a Senior Salesforce Admin to manage and scale our Commercial Salesforce Org. As Senior Salesforce Admin, you will become part of the Revenue Operations - Technology team. In this role, you’ll evolve our Sales Cloud solution, enabling our Commercial teams to scale effectively. Sounds exciting? Keep reading! What You’ll Do: Salesforce configuration changes, including (but not limited to): Flow, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, reports and dashboards Gather requirements, translate into scalable solutions with a focus on user experience and market best practices Help create the platform roadmap and define priorities, liaising with stakeholders Own the communication of platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets Identify underutilised platform features, monitor and improve user adoption Technical documentation Who You Are: Strong Salesforce product knowledge with at least 5+ years of Salesforce Administration with hands-on experience in Sales Cl

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Customer Support Technology Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Customer Support Technology Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WF

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Service Cloud Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Service Cloud Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.&

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Support Tooling and Infrastructure Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Customer Support Infrastructure Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools suc

Responsibilities: Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers Focus 70% of your efforts on driving growth with current partners (Telecom, Reseller, GSI, SI, BPO) and 30% on expanding our footprint through new partner recruitment. Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition Provide feedback to the product team concerning partners’ requests for product enhancements Use Salesforce.com to maintain excellent records and report on Channel activity and metrics Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate Requirements : BA/BS degree required; MBA is appreciated 3-5 years of experience in channel sales 3+ years experience working in the SaaS or telecom industry Fluency in Dutch is required Creative and passionate about partnering; exceptional ability to develop relationships Engaged personality, polished verbal and written communication skills and meticulous attention to detail “Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships Highly organized self-starter who runs toward opportunities Proficient with web-based demo software and tools Comfortable operating in a fast-paced, dynamic startup environment Willingness to travel (70%) as needed Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefi