Merchant Sentiment Specialist, Mx Experience Operations (MSS)

About the Team As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform. As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You're excited about this opportunity because you will… Collaborate and troubleshoot important issues for Merchants via phone and web Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businesses Promote retention and overall Merchant success through white-glove service Perform daily phone outreach to proactively resolve issues for Merchants Prioritise and escalate issues in partnership with our teams Managing conflicting deadlines, ensuring cross-functional collaboration Have a solutions-focussed mi

About the Team This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength. About the Role We are hiring a Partnership Operations Manager to lead the end to end delivery of external partnerships across both in app and real world activations. You will translate ambitious partnership and growth goals into clear, executable plans that deliver exceptional customer experiences and maximise commercial value. This role sits at the centre of Integrated Marketing, Operations and Business Operations. You will align teams, remove operational bottlenecks and build repeatable processes that improve the speed, quality and scalability of partnership activations. This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote. You’re excited about this opportunity because you will… Own the operational activation of major external partnerships, ensuring both out-of-app (real-world) and in-app activations launch on time, on brand, and at scale in collaboration with our marketing & product teams Act as the operational glue across Integrated Marketing, Operations, and Biz Ops teams - keeping goals, timelines, and dependencies aligned end to end Translate partnership and growth goals into clear activation plans, playbooks, and success metrics Design and deliver exceptional customer experiences that maximise the value of each partnership across every touchpoint Identify and remove operational bottlenecks, building repeatable processes that scale across consumer activations We’re excited about you because you have… 6+ years of experience in operations, program/project management, or general management roles, or a simil

About the Team This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength. About the Role We are hiring a Manager, Local Markets to drive growth initiatives across the Marketplace. You will identify winning strategies, design bold experiments to validate new ideas, and make investment decisions that strengthen our competitive position - both locally and at scale. This is a highly cross-functional leadership role, partnering with Marketing, Operations, Sales, Product, Analytics, and Finance to uncover and execute the growth formula that resonates with customers and merchants. You will operate as a growth owner - comfortable shaping strategy at a high level while diving deep into data and execution mechanics. You thrive in ambiguity and can set ambitious goals that people thought are unachievable. This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote. You’re excited about this opportunity because you will… Define and execute growth strategies to win in priority customer segments or markets, identifying structural opportunities across merchant offerings, selection expansion, and customer experience Translate data, first-principles thinking, and marketplace insights into clear, high-impact growth roadmaps and prioritised initiatives Deep dive into data to uncover actionable insights, assess strategic and financial impact, and partner with Analytics and Finance to evaluate ROI and optimise investments Design, launch, and scale experiments across pricing, merchandising, and merchant/customer value propositions - rapidly testing, learning, and iterating Lead cross-functional collaboration

About the Team The ANZ People team plays a critical role in supporting DoorDash's growth and impact across Australia and New Zealand. We partner closely with leaders and teams across the business to create exceptional experiences for our customers, merchants, Dashers, and employees. We value ownership, curiosity, and connection, and are passionate about building a high-performing, inclusive culture where people can do their best work. About the Role We're looking for an exceptional Executive Business Partner to support our VP, APAC and partner closely with multiple senior leaders across the region. This is a true Executive Business Partner role, requiring someone who is highly organised, proactive, and thrives in a fast-paced, high-growth environment. You'll be a trusted partner to senior leaders, anticipating needs before they arise, expertly managing competing priorities, and ensuring leaders can focus on driving the business forward. You'll bring exceptional judgement, discretion, and operational excellence, acting as an extension of the leadership team while keeping day-to-day operations running seamlessly. This role is based in Melbourne and follows a hybrid working model, with 3 days per week in the office and 2 days working remotely. You’re excited about this opportunity because you will… Partner closely with the VP, APAC and multiple senior leaders, providing proactive executive support that enables them to operate at their best. Own complex calendar management, travel, meetings, and shifting priorities across multiple stakeholders and time zones. Coordinate leadership meetings, prepare agendas and materials, and track actions to ensure seamless execution and follow-through. Drive operational excellence by improving processes, managing executive workflows, and building strong relationships across the business. Lead and coordinate strategic projects and cross-functional initiatives, ensuring key business priorities are delivered on time and with excell

About the team The Integrated Marketing team shapes how DoorDash shows up in market, bringing together brand, partnerships and integrated campaigns to drive growth and build long-term relevance with consumers across Australia and New Zealand. Brand Partnerships is a growing capability within the team, built to establish DoorDash as a meaningful part of sport, entertainment and culture. Through a portfolio of high-profile, multi-year partnerships, we create distinctive ways for customers to experience DoorDash, strengthen our value proposition, unlock value for merchants, and build enduring relevance for the brand. About the role We’re looking for a Manager, Brand Partnerships to lead DoorDash’s portfolio of major brand partnerships across sport, entertainment and culture in Australia and New Zealand. This is a highly visible role responsible for turning significant, multi-year partnership investments into distinctive marketing platforms that deliver both brand and commercial impact. You’ll own partnerships end-to-end: building strong relationships, developing annual strategies, identifying and unlocking valuable rights and opportunities, and leading integrated campaigns and physical activations that bring DoorDash to life for customers. You’ll be equally comfortable setting the long-term strategy for how DoorDash activates a major cultural platform and operating at the lowest level of detail required to bring it to life. You’ll know how to navigate complex rights environments, challenge partners to unlock more value, and connect partnership assets across the broader marketing ecosystem. This role will manage one direct report and work closely with Brand, Creative, PR, Growth, DashPass, Sales and Operations, plus external partners and agencies. You’re excited about this opportunity because you will… Lead DoorDash’s brand partnerships portfolio across sport, entertainment and culture, setting the strategy and activation approach for a portfolio of high-pro

About the Team DoorDash ANZ is building a best-in-class Brand and Creative function. This team exists to build the vision, story, systems and value of the DoorDash brand across Australia and New Zealand, inspiring creativity and infusing our brand into every touchpoint of the region's marketing, from always-on campaigns to major sport and entertainment partnerships. About the Role Reporting to the ANZ Marketing Director, the ANZ Marketing team is looking for a Senior Manager, Brand and Creative to lead brand strategy and creative development for DoorDash across ANZ. The ideal candidate moves seamlessly between foundational brand strategy and sharp, culturally relevant creative execution. They are as fluent in systems and frameworks as they are in ideas, thrive in a fast-paced, high-autonomy environment, and have a genuine passion for building a challenger brand that competes on experience and cultural relevance rather than budget alone. This is a highly visible, hands-on leadership role in a market where DoorDash operates with strong creative trust and full autonomy to shape how the brand shows up regionally. You're excited about this opportunity because you will… Build, own and evolve the vision, story and creative expression of the DoorDash brand across ANZ Lead the region's brand and creative platform that will guide work across all channels Partner closely with internal teams and external agencies to develop remarkable, on-strategy work that builds cultural relevance and earns attention against a well-resourced market leader Shape creative for DoorDash's major ANZ sport and entertainment partnerships, ensuring brand and partnership work reinforce each other Act as the primary advocate for our three audiences, Consumers, Dashers and Merchants, ensuring brand and creative decisions are grounded in real audience insight Own, report on and optimise against ANZ Brand Health goals Build brand architecture, narrative and messaging frameworks that can flex across a fast