Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. Provide L2 support covering 24/7 and participate in Major incidents. Ensure SLA for incidents and service requests are met with high quality of work. Ensure KPIs, such as breach case target, MTTR and escalation target is met. Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. Monitor server performance proactively and perform analysis of cases to prevent recurring issues. Review and enhance server monitoring when required. Develop processes and operation procedures related to server operations. Create and manage reports, visualizations, and dashboards related to windows/unix operations. Perform capacity planning and participate in Disaster Recovery drill. Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources. Requirement: Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. Aca
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Role overview
Job description
Job Details:
Job Description:
- Designs, develops, sustains, tests, validates, and debugs software to enable specific factory, wafer process, packaging features, capabilities, solutions, and/or reference platforms for Intel manufactured products.
- May work across multiple layers of the software stack spanning firmware, drivers, operating systems, database platforms, storage platforms, network/firewall, middleware, frameworks, algorithms, automated material handling systems, and/or applications for mission critical distributed enterprise systems spanning a large number of clients/servers and applications across multiple operating systems, specific technology, product/platform, or Manufacturing segment.
- Integrates, supports, and sustains Factory Automation software systems to ensure reliable and efficient manufacturing operations.
- Applies advanced troubleshooting techniques to diagnose and resolve automation system issues, minimizing system downtime and improving overall system performance.
- Drives continuous improvement initiatives to achieve automation system health goals, enhance system reliability, and support emerging manufacturing capability requirements.
- Serves as the automation subject matter expert for designated automation systems, representing system integration needs and collaborating with cross-functional and cross-site teams to drive solutions.
- Supports automation system monitoring tools, system validation, software testing, troubleshooting, and software quality control activities.
- Partners with Virtual Factory teams and relevant stakeholders to facilitate knowledge sharing, issue resolution, and continuous improvement across manufacturing sites.
- Provides 24x7 production support through a rotating day and night shift schedule, working 12-hour shifts (AA, BB, CC, DD rotation) to ensure continuous factory operations.
Qualifications:
- Possess a Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields
- Strong analytical and problem-solving skills
- Good interpersonal and communication skills - must be able to communicate, clear message delivery in troubleshooting/swat bridge as well as written update on findings/investigation to factory users
- A good team player - support each other
- Resourceful, creative and innovative in coming out with ideas to resolve issues
- Proficient with current IT technologies
Job Type:
Experienced HireShift:
Shift 9 AA (Malaysia)Primary Location:
Malaysia, KulimAdditional Locations:
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of Trust
N/AWork Model for this Role
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.*
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.What they are looking for
Skills & requirements
Qualification
Possess a Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields
Hiring company
Intel
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