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Active4w ago

Operations Enablement Lead

Affirm·📍 United States

Employment

Full-Time

Work mode

Remote

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Ops Enablement The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one. Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servi

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What they are looking for

Skills & requirements

Qualification

What We Look For 5+ years of experience in program management or product operations, preferably within large-scale or global operations; Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred); For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law

Department · Ops Excellence - Consumer

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Hiring company

Affirm

Technology

At Affirm, we believe that the financial industry works better for everyone when it’s fair, honest, and inclusive. We help people pay over time for almost anything—with no late fees or surprises. Through advanced technology and analytics that look beyond FICO, we’re able to serve a much broader population than other lenders.

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